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　　Clinic Access and Scheduling Coordinator

　　101 Truman Medical Center

　　Job Location

　　University Health 1 (UH1)

　　Kansas City, Missouri

　　Department

　　UH Clinic Oral Surgery UHTMC

　　Position Type

　　Full time

　　Work Schedule

　　8:00AM - 4:30PM

　　Hours Per Week

　　40

　　If you want to work where the action is, University Health (UH) is the place for you. Known as “Kansas City’s Essential Hospital,” UH is the safety net healthcare system for Jackson County/Kansas City. We are an academic medical center, serving as the primary teaching institution for the UMKC Schools of Medicine, Nursing, Dentistry, and Pharmacy. A 547-bed, not-for-profit health system, UH delivers the highest-quality medical care for our patients, with compassion, empathy, and unparalleled dedication to service. During the 2020 pandemic, we also stepped forward as a regional leader in COVID care and testing. UH is comprised of three campuses:

　　UH Truman Medical Center is located in the Health Sciences District of downtown Kansas City, Missouri. The Health Sciences District represents a robust academic community, leading the forefront of biomedical research and cutting edge technology. Partnered with UMKC and Children’s Mercy Hospital. University Health serves as the cornerstone in educating the next generation of healthcare practitioners. As a Level 1 Trauma Center, we’re a leader in Emergency Medicine and Critical Care, with world-class expertise in chronic disease management and women’s services, including high-risk maternity care. The Health Sciences District is also home to the University Health 1 and 2 buildings. UH 1 is UH’s beautiful specialty outpatient clinics and day-surgery center and UH 2 is the location for all of our primary care and women’s care clinics.

　　UH Lakewood Medical Center is located between Kansas City and Lee’s Summit, Missouri, offering residents of Eastern Jackson County access to a modern community hospital with a continuum of outpatient services designed to meet the needs of families. UH Lakewood specializes in high-risk maternal and child care, and serves as one of the few Kansas City metro area institutions accredited by The Joint Commission in Orthopedics and Palliative Care. It also is home to a 188-bed, fully accredited long-term care center.

　　UH Behavioral Health is the KC metro area’s largest, most comprehensive provider of mental health services. The Crossroads Building , located in Kansas City’s vibrant Crossroads Arts District, is its epicenter, providing a broad list of outpatient services. We also offer psychiatric inpatient care, and we deliver therapeutic services through our community outreach clinics. We are a leader in the Trauma-Informed Care Movement, and provide training, coaching and consulting to outside organizations.

　　Job Description

　　Serves as a front-line representative for the organization. Interviews patients and/or other sources to obtain demographic and financial data to access patients to clinical and financial systems of the hospital. Communicates health benefit regulations and patient financial obligation to responsible parties.

　　Responsibilities include: verifies financial and insurance information, obtains appropriate pre-certification and authorization for referrals, collects, co-pays and makes referrals to appropriate financial resources.

　　Maintains organization of appointment schedules, from appointment selections to check-in of patient for visit. Is responsible for all telephone communication into outpatient clinic.

　　Functions as a team leader/coordinator for PASR I and II staff. Coaches, assigns work assists supervisor(s) with monitoring of employee’s productivity and quality of work. Serves as an additional facilitator and resource individual if supervisor is unavailable. Assists supervisor(s) with information and input into their team member’s productivity and conduct when evaluations come due. Must meet all Level I and II requirements of a PASR before promoting to this position or have equivalent experience. Assists managers with training new and existing staff. Can be relied upon to lead and train staff to do special projects. Help organize and maintain standards during system downtime.

　　Minimum Requirements

　　High school diploma or equivalent.

　　Experience in appointment scheduling for medical procedures.

　　Experience with direct patient contact.

　　Knowledge of basic medical terminology.

　　Communication skills required to gather and exchange information with other hospital staff members, physicians.

　　Concise written communication skills. Experience providing mentorship and/or training to staff.

　　Proficient in use of computer hardware and software.

　　Preferred:

　　Knowledge of training processes and/or procedures.

　　Associates Degree.

　　Working at University Health is about making a difference. It's providing the best care to every patient every day.

　　University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.