Client Support Tech (Tier 1 Support)

　　Phoenix, AZ

　　Hybrid

　　Contract

　　$16/hr - $20/hr

　　A local University located in Phoenix, Arizona is looking for a Client Support Tech to add to their growing team. This individual will field incoming tickets and calls from faculty and staff dealing with basic Windows, password resets, Active Directory, O365 software, etc. They work with Jira and Twilio for ticketing.

　　The role will be primarily remote with one week on-site required for training and then occasional days during scheduled tech bar shifts.

　　Contract Duration: 6 months

　　Required Skills & Experience

　　1+ year of technical support experience or equivalent schooling or internship experience

　　Strong experience with Windows OS

　　Experience with O365 and Active Directory

　　Knowledge of ticketing systems

　　Reliable transportation

　　Desired Skills & Experience

　　Experience with Jira or TwilioWhat You Will Be Doing

　　Tech Breakdown

　　95% Windows

　　5% Mac

　　Daily Responsibilities

　　100% Tier I SupportYou will receive the following benefits:

　　Medical Insurance - Four medical plans to choose from for you and your family

　　Dental & Orthodontia Benefits

　　Vision Benefits

　　Health Savings Account (HSA)

　　Health and Dependent Care Flexible Spending Accounts

　　Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

　　Hospital Indemnity Insurance

　　401(k) including match with pre and post-tax options

　　Paid Sick Time Leave

　　Legal and Identity Protection Plans

　　Pre-tax Commuter Benefit

　　529 College Saver Plan

　　Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

　　Posted by: Jordan Carbonell

　　Specialization: Technical Support