Overview

　　As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management (EFM), an affiliate of Enterprise Mobility is excited to announce Client Support Summer Intern openings!

　　As a Client Support Summer Intern you will be exposed to real life work experience along with administrative functions on our Transport, Billing Solutions or Client Solutions teams within our Business Administration department.

　　This position will allow you to work Monday - Friday (40 hours per week) from May/June - August 2024 with a starting pay of $16.00 per hour. You will train and work-from-home with opportunities to come into our office located at 2281 Ball Drive, Maryland Heights, MO 63146.

　　Company Overview

　　Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 680,000 vehicles and growing at almost 10 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.

　　Responsibilities

　　Serve as a primary contact for clients and internal teams; Prioritize, research and responds to questions, via email and phone,from EFM sales groups, vendors and clients; Collaborate with other departments to provide an excellent client experience

　　Assist with organizing and adjustment of information and client documentation

　　Process billing for EFM lease clients and provide billing support on behalf of EFM sales groups, including handling and resolving issues to ensure timely payment

　　Monitor, prioritize and respond to billing requests and inquiries received via phone and email from external customers, executives, EFM sales groups and internal staff

　　Monitor and analyze the stages of the vehicle pick and delivery; taking proactive measures to ensure timely delivery of vehicles to our clients

　　Identify and resolve vehicle shipping delays, canceled orders, damaged vehicles and mis-shipped vehicles

　　Assist with various tasks, projects, research, and reports for the department

　　Equal Opportunity Employer/Disability/Veterans

　　Qualifications

　　Minimum Qualifications:

　　Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

　　Must be 18 years of age or older

　　Currently a Junior or above, enrolled full-time in a college or university for the Fall 2024 semester

　　Pursuing a Bachelor's degree or above in Business Administration or a related Business field

　　3 months admin/clerical/office experience

　　6 months customer service experience

　　Proficient with standard PC technologies and software including Microsoft Office

　　Available Monday through Friday (40 hours/week), May - August 2024

　　Ability to accept $16.00 per hour

　　Work from Home Requirements:

　　Must live in St. Louis Metropolitan area or an immediate surrounding MO county for summer 2024

　　Have permanent residence with defined working space (home office, spare bedroom, etc.) that is clean, ventilated and quiet

　　Working space with working smoke detector, fire extinguisher, and first aid kit

　　Work from Home Technical Requirements:

　　Computer running a mainstream supported version of Windows or MacOS (currently Windows 7+ or MacOS 12+)

　　Minimum of 4GB RAM (the cloud based system will use a minimum of 1G RAM)

　　High-speed Internet connection with a minimum validated upload and download speed of 3Mb or greater (please validate using a speed test tool such as http://www.speedtest.net/ )

　　Working web camera

　　Workstations should connect directly to the ISP router using an Ethernet cable (wireless connections are allowed but be aware of signal strength, interference, and other factors)

　　Apple or Android smartphone is needed to download the Authenticator app (must be running a current mainstream supported operating system and Internet browser version)

　　Internet browsers: Internet Explorer, Edge, Chrome, Firefox, or Safari

　　Anti-virus software must be installed and kept running at all times (included w/ Windows 10)

　　Operating system patches must be installed and kept up to date

　　Enterprise reserves the right to verify your PC meets or exceeds the following requirements.

　　Qualified candidates must also possess the following competencies:

　　Results Oriented

　　Working with a Team

　　Detail Oriented

　　Analyzing

　　Communication

　　Flexibility

　　Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

　　Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment.