Overview

　　As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, an affiliate of Enterprise Mobility is excited to announce the opening of a Claims Support Coordinator!

　　With this opportunity, you will be entrusted to serve as the front-line risk management support for our Enterprise clients and partners and the behind-the-scenes operational expert for our administrative support staff and sales teams. If you are a professional, self-motivated team player that enjoys both working in a fast paced environment and delivering exceptional customer service professionally and promptly, we want to talk to you! The Risk Management Department offers a hands-on learning environment where you will receive the guidance, mentoring, and support. In this role, you will be able to excel at customer service, loss control and operations allowing you to grow your career in multiple disciplines. Additionally, we offer the opportunity to advance your salary through insurance designations. This position works 40 hours per week and offers a primarily work from home schedule with in office presence approximately once a month.

　　Compensation for this position begins at $43,680 per year and can increase depending upon relevant experience and skill level. The schedule is Monday-Friday 8-5pm working remotely from your primary residence.

　　Company Overview

　　Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 680,000 vehicles and growing at almost 12 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.

　　Responsibilities

　　Main point of contact for Fleet Management customers and groups that call and/or email the Risk Management Department

　　Act as a liaison between EFM Groups, customers and the Risk Management teams

　　Initiate customer calls upon new customer set-up to develop customized profiles and communicate procedures

　　Administer first report of loss through communication with fleet driver, fleet contact or group personnel

　　Create and assign new claims including Full-Insurance, Accident Management, Outside Total Loss and Glass

　　Assign claim status based on initial negligence of driver and applicable law

　　Refer customers to approved body shops and arrange tows and rentals with continual follow-up through repair process

　　Extend substitute rentals and finalize bill for payment as needed

　　Follow-up with repair shops to confirm arrival of vehicle, repair time calculation and validation of downtime

　　Identify damaged aftermarket equipment is repaired properly and through appropriate vendors

　　Communicate claims status with customers and Groups including recovery efforts, repair and rental status

　　Understand lease type, term, book and market value for customer and group claim specific discussion

　　Discuss cycle and total loss claims with group personnel and customer

　　Participate and lead prospect calls and customer training upon request

　　Communicate loss history with group personnel as needed

　　Research and communicate billing questions, errors and concerns as needed

　　Handle after-hour payments for release of vehicles upon request

　　Equal Opportunity Employer/Disability/Veterans

　　Qualifications

　　Minimum Qualifications include:

　　Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

　　Must reside in Las Vegas, NV or the immediate surrounding NV counties

　　Minimum 2 years of administrative, professional office and/or customer service experience

　　Minimum 2 years of successful client communication experience, including difficult and adversarial conversations

　　Must have or be willing to obtain an Associate in Claims or Adjustor's License

　　Intermediate proficiency with Microsoft Excel, Word, and Outlook

　　Proven success in negotiation and problem/conflict resolution

　　Previous risk management insurance industry or claims experience preferred

　　Bachelor’s Degree preferred

　　Competency Based Qualifications:

　　Ethics and Values

　　Executing

　　Customer Service

　　Detail-Oriented

　　Analyzing

　　Communication

　　Flexibility

　　Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment.