The Client Solutions Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic environment, and the ability to provide custom solutions for advertisers leveraging Spotify's advertising solutions. We are seeking a self-starter, fast learner with a high attention to details who is highly passionate about Spotify.
Responsibilities:
Manage and grow post-sale client relationships with advertisers of all sizes
Monitor and analyze ad campaigns, and proactively take initiative to improve results
Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership
Work to manage custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered on time
Proactively lead product update discussions, educate brands and agencies on Spotify’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns
Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization
Investigate and work directly with Spotify teams to troubleshoot client issues during a campaign.
Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
Support and work with the sales team on pre-sale research and pitch
Share marketplace feedback and guide our advertising strategy.
Maintain up-to-date knowledge of Spotify’s features and ad units
Work and collaborate with diverse group of internal cross-functional teams
Powered by JazzHR