Job Family: Internal Services

Req ID: 423356

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?  

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.  

Our Client Service Administrators (Account Management) are integral members of our service team and are the main customer contact for assigned agreements. Client Service Administrators (Account Management) manage fire and security service agreements $10K

This position is remote within the following states (DC, Virginia, Baltimore)

As a Client Service Administrator, you will:  

Read and understand customer service contracts

Verify contract characteristics entered for assigned accounts

Fulfill service contract obligations for execution

Manage financial performance of the service agreements

Plan out Contracts with the Customers and Maintenance Planner to ensure customer data is accurate

Scheduling of inspections or planned maintenance is maintained and adjusted as needed

Ensure work is executed in the month planned

Review service work orders and inspection reports for deficiencies; generate proposals to improve those deficiencies

Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations

Work closely with the Branches

Maintain excellent organizational, communication, and interpersonal skills

Provide internal support for Sales Executives (cost reviews), Operations Managers (monthly review of service agreement costs), and Service Coordinators (answer questions about scheduling and work in progress)

Complete time sheets and expenses per policies and procedures

You will make an impact with these qualifications:  

Basic Qualifications: 

High school diploma or state-recognized GED

Ability and willingness to travel up to 10%

Experience with Microsoft Office and business software systems

Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

Associate degree You’ll benefit from:   

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html  

The pay range for this position is $47,700 – $77,100. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.  

Ready to create your own journey?  Join us today and help create a better #TomorrowWithUs! 

About Siemens:  

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.  

Our Commitment to Diversity, Equity, and Inclusion:   

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.  Learn more about our commitment to DEI here . 

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.   #LI-SW1 #RSS

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accomodation for disablity form If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here .