At Trane TechnologiesTM (https://www.tranetechnologies.com/) and through our businesses including Trane® (https://www.trane.com/) and Thermo King® (https://www.thermoking.com/) , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

　　We are currently hiring a Senior Operations Leader who will provide global leadership of application support and service delivery for Trane Technologies via outsource partner, Wipro. Management of Solutions supported are across matrixed internal and outsourced service delivery teams. This position is eligible for a Hybrid work schedule (3 or more days onsite a week) and will be based out of our Davidson, NC office location.

　　Responsibilities:

　　Develop and maintain strong relationships with SBU and IT leaders through effective networking.

　　Mature the support model, align priorities, promote ticket usage, and conduct regular service reviews for continuous improvement.

　　Collaborate with SBU and IT leadership teams to strategize and prioritize complex business process enhancements and solutions.

　　Share industry and technical expertise during business unit Health Checks and lean Rapid Improvement Events.

　　Drive enhancement and service delivery strategy across outsourced providers and vendors, holding them accountable to quality, delivery, and cost targets.

　　Manage outsource vendor for service escalations, resolving conflicts and driving mutually acceptable resolutions.

　　Oversee major incident and outage response across all service delivery teams, minimizing downtime and ensuring seamless service restoration.

　　Review after-incident summaries from outsourcer and share with executives and functional leaders.

　　Plan and execute effective stabilization and transition of new operation framework.

　　Apply lean leadership principles to drive innovative solutions for "zero downtime".

　　Review metrics and drive continuous improvement with internal and external service providers.

　　Ensure compliance controls are operating effectively through outsource provider, supporting audits and remediation.

　　Qualifications:

　　Bachelor’s degree in a related IT technical field required, advanced degree preferred.

　　8+ years of ERP experience, Oracle EBS preferred.

　　8+ years of experience in Manufacturing and Distribution industries with understanding of inventory cost accounting and multi-currency accounting.

　　Familiar with ITIL and Incident management best practices.

　　Experience with ITSM tools (Service Now, BMC-Remedy, etc.)

　　Experience with structured Project Management methodology

　　Experience with Software Project Delivery.

　　Experience with Software Development Methodology (Oracle AIM, Waterfall, Agile)

　　Experience preferred with large IT Services vendor interface / relationship management

　　Experience and comfort with Structured Query Language (SQL)

　　Experienced preferred with Structured Programming

　　What’s in it for you:

　　Benefits kick in day one!

　　6% 401K match, additional 2% core contribution = 8% overall match

　　3 weeks of vacation, plus site paid holidays

　　Benefits*: Trane-Technologies-Benefits-Offered.pdf (https://www.tranetechnologies.com/content/dam/cs-corporate/pdf/careers/Trane-Technologies-Benefits-Offered.pdf)

　　Base Pay Range: $117,000 to $155,000.

　　Additional Compensation: Total compensation for this role also will include an incentive plan.

　　Disclaimer: This "range" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges).

　　*Benefits vary by region, business alignment, union involvement and employee status.

　　We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.