The Senior Field Service Technician - Smyrna, GA

　　The opportunity:

　　The Senior Field Service Technician position: provides technical assistance to customers in the installation and maintenance of WestRock packaging machinery. This assistance includes machine audits, planned maintenance and other customer requested technical services, including troubleshooting and resolution. Provides independent support to the customer. Is capable of information gathering and is able to bring the knowledge from the field back to WestRock Service Management, Engineering and Sales. Assists and potentially leads in the development and training of lesser experienced WestRock service technicians.

　　How you will impact WestRock:

　　Provides on-site customer services including installations, preventative maintenance, audits, and troubleshooting.

　　Provides accurate and timely service, audit, installation and expense reports.

　　Provides input/feedback for continuous improvements and changes.

　　Provides installation and commissioning support for new machines in customer’s facilities.

　　General Functions, Skills, and Responsibilities

　　Installation and servicing of WestRock Packaging Machinery

　　Lead others in the installation and servicing of WestRock Packaging Machinery

　　Support of equipment both mechanically and electrically

　　Troubleshooting of equipment both mechanically and electrically

　　Trouble resolution of both mechanical and electrical issues across multiple machinery platforms

　　Sell services and parts based on audits

　　Training of lesser experienced technicians in auditing of machinery

　　Support machinery production in Atlanta as needed

　　Possibility of supporting machinery production in Chateauroux, France as needed

　　Schedules are often dictated by customer requirements

　　Report to regional service manager daily

　　Conduct an exit interview with customer prior to leaving the job

　　Communicates directly with appropriate persons for issue resolution, i.e. account manager, customer, regional service manager, engineering, etc

　　Complete expense reports at the conclusion of each job

　　Follow WestRock and customer work/safety rules while in customers facility

　　Maintain working relationship with fellow employees and customers

　　Training of operators and mechanics in safe operation, changeovers, and PM procedures.

　　Training of WestRock technicians in safe operation, changeovers, and PM procedures.

　　Complete FAT/PDI (acceptance testing) of machines as needed

　　Organize, lead, and operational completion of significant machinery events, i.e. overhaul or Slipstream E1

　　In depth knowledge of detailed functions and setup of multiple machinery platforms

　　What you need to succeed:

　　Technical degree is a plus, but not required

　　Previous field service work is required

　　Good personality for customer relations

　　Good written and verbal communication skills

　　Self-motivated

　　Strong mechanical abilities

　　PC skills, i.e. MS Word, Excel, PowerPoint, search and navigation the internet, Google apps

　　Ability to follow and comprehend basic programming structures, i.e. ladder logic

　　Writes accurate and concise service and expense reports

　　Writes procedure and training documents

　　Executes training programs based on developed documentation and individual needs

　　90% world-wide travel with nonstandard workweeks hours including weekends, holidays and night shifts

　　Passport is required

　　Ability to travel to within the USA and to Mexico, Canada, and Europe is expected

　　Ability to learn new technologies.

　　Be a team player.

　　Willing to follow strict safety guidelines.

　　Understanding of and ability to follow electrical and mechanical drawings/schematics

　　Physical Requirement

　　The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:

　　Lift 50lbs, some heavy lifting and considerable moving of equipment required.

　　Stand on your feet for 10+ hour

　　Sit, stoop, kneel, or crouch

　　Ladders or heights when needed

　　Work off shifts (2nd shift, 3rd shift)

　　Work unsupervised

　　Sit on airplanes for extended periods of time (10 + hours)

　　Be able to work 12-hour shifts.

　　Stand; walk, use hands to finger, handle or feel, reach with hands and arms, talk, and hear.

　　Use standard business equipment, such as computers, calculators, copying and fax machines.

　　Work around electricity and in small spaces.

　　Performance Measurements

　　Accomplishing WestRock and service objectives

　　Expense management

　　Effectiveness with computer skills

　　Quality of work

　　Customer satisfaction

　　Working with colleagues and customers

　　Timeliness and accuracy of service paperwork, i.e. audits, service reports, expense reports

　　Effective direction of others while at a customer location or on a project

　　Training Requirements

　　Safety training includes:

　　General Safety, Hazard Communication, Hazard Recognition, reporting, and resolution; personal protective equipment; Lock-out Tag-out; Pallet Jack and Forklift Safety; Hearing Conservation, Emergency Action Plan, Disaster Recovery, Plant Safety Rules, Safe Lifting, Hot Work, Respirator Safety, Confined Space, Electrical Safety, other programs as required.

　　Job related training includes:

　　Maintenance standard operating procedures, quality procedures, customer specifications.

　　Work Environment

　　The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to:

　　Moving equipment.

　　Heat, and fumes.

　　The noise level in the work environment is moderate to loud.

　　Personal Protective Equipment Used on the Job

　　Safety Glasses, hearing protection, gloves, welding and/or other personal protective equipment and required while performing certain tasks or visiting certain areas.What we offer:

　　Corporate culture is based on integrity, respect, accountability, and excellence.

　　Comprehensive training with numerous learning and development opportunities

　　An attractive salary reflecting skills, competencies, and potential.

　　A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

　　WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.

　　WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

　　WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.