The Client Enablement Specialist provides critical managed services to customers and support internal operations. Responsibilities will include conducting applied Vocera Systems Administration training for internal and external customers as well as providing system administration services for enterprise customers. These tasks ultimately ensure successful and continued adoption of the overall Vocera solution set for deployments around the country.

What you will do:

Provide hands-on, applied training for internal and external Vocera System Administrators

Provide account coverage to ensure uninterrupted customer service.

Audit the quality of services, deliverables, and deployment health for customers.

Manage multiple Vocera customers, their systems, and databases

Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices

Manage device inventory, including asset tracking and RMA tasks

Partner with customers to establish and execute sustainable training processes for end users

Provide on-site and/or remote support for resolving end user experience issues

What you need:

Required:

Bachelor’s Degree in Nursing, Nursing Informatics, Business Administration, Information Technology or related field.

4 years clinical or healthcare IT (HIT) experience

Must be a US Citizen

Demonstrated experience supporting Vocera solutions and clinical end users through rounding and training

Highly proficient with MS Office, especially Excel

Travel up to 75% within the US with potential for international travel

Preferred:

Able to work under pressure with physician and nursing staff

Demonstrated communication and collaboration with multiple stakeholders

Experience with clinical workflow analysis and design

Previous clinical application analysis experience is a plus

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Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and ADD insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.