About Atlantic Street Pet Emergency Center (PEC):  Pet Emergency Center is open 24 hours a day and is staffed by a team of highly skilled, compassionate veterinarians and veterinary technicians who are extensively trained in emergency medicine and intensive care.  We are committed to work closely with the family and family veterinarians in providing the best care for your pet. We are currently looking to hire a Per Diem Client Care Specialist.

　　About the Role: 

　　The Client Care Specialist will demonstrate exceptional customer service skills at all times to represent the organization and perform day-to-day operations of the front desk. 

　　Shift and Schedule Information:

　　Per diem

　　Responsibilities and duties:

　　Welcome our clients in a friendly, helpful, and compassionate manner

　　Prepare and review documents and medical records accurately and completely

　　Educate and advise clients regarding hospital services and practices 

　　Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.

　　Process admissions and discharges accurately; schedule follow up appointments as necessary

　　Process invoices and payments accurately

　　Update and maintain client/pet records and files in accordance with Veterinary Specialty Hospital legal requirements

　　Assist with other administrative duties such as scanning, faxing and emailing.

　　About You:

　　Qualified candidates should possess excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

　　The right candidate will have a fundamental knowledge of windows based computer programs.

　　Veterinary Clinic experience preferred. 

　　Proven effective communication and the ability to multitask and prioritize

　　Ability to recognize and seek guidance in all client-related cases where protocol does not apply

　　Exceptional customer service is expected.

　　Minimum Qualifications:

　　Ability to work in a highly collaborative environment and commitment to develop long-term relationships with colleagues, clients, and community is required.

　　Qualifications and Skills:

　　Cultivate a positive atmosphere, demonstrate a friendly and courteous attitude with all co-workers throughout the hospital in order to maintain a cohesive work team

　　Maintain excellent communication skills in order to ensure professionalism and effectiveness in all interactions with clients and co-workers throughout the hospital

　　Must have the ability to multi task, prioritize, and delegate

　　Demonstrate proficiency in computer skills 

　　Must be organized and detail oriented to ensure efficiency and accuracy in all transactions

　　Able work in high stress situations and exercise good judgment as needed

　　Present a neat, well-groomed appearance

　　Benefits of Working at PEC:

　　Full-time benefits include pet insurance, health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and CE allowance.

　　Our compensation for this role typically falls between $17.64 and $19.60. Compensation is based on experience and skill level.

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