Job Description

　　The key role and responsibility of this position will cover the key areas below:

　　Business plan and strategy setupSetup business plan and strategy of brand insurance and other product such as extended warranty.Develop financial business case of insurance business and identify the opportunity for long-term growth.Develop business plan and annual target with detailed KPI matrix support.Review insurance policy and analyze the impact to GMPI business.Establish the business process of insurance business for X-functional work internally and 3rd party cooperation externally.Manage the resource to ensure the insurance business operating in a cost-effective manner.

　　Insurance product and IT system developmentDevelop the insurance product and package which is competitive and attractive to customers in different phases along with business growth, as well as the extended warranty business.Review the effectiveness of product by its market performance on regular based, and adjust the product when necessary to reflect the industry change and customer needs.Lead the development of IT solution (both for to B & to C) which is capable enough to support the insurance business.Work closely with digital team to ensure a smooth progress of system go live.Improve the flexibility and capability of system continuously to service business better.

　　Insurance Business OperationWork with insurance company or brokers to manage the agreement of insurance arrangement.Work with GM internal X-functional team to align the key steps of insurance arrangements.Lead the monitoring and reporting on the collaboration progress and health of agreement with insurance company or brokers.Manage operations and productivity of brand insurance business to ensure the KPI achieved according to business plan.Maintain responsibility for performing all duties in compliance with related legal/statutory, regulations, professional standards, responsibilities, and obligations and insert as applicable.Analyze statistical data of operations such as pricing, penetration rate, claim rate, etc. to understand well the business status as well as the risk & opportunity.Support the development of training material and the conducting to the field team to support insurance business with customers.Ensure a quick response to any issue on field and coordinate resource to close the gap.Improve the performance of retail, such as the penetration rate of insurance renewal and product mix sold.

　　I.Knowledge Experience, and Competencies

　　Knowledge:

　　Broad Knowledge of automotive customer service.

　　Knowledge and experience of vehicle insurance product.

　　Knowledge and experience of business model of brand insurance from OEM perspective.

　　Knowledge and experience of cooperating with insurance company or brokers.

　　Knowledge and experience of IT system of insurance business, including to B and to C modules.

　　Knowledge and experience of hands-on daily operation.

　　Skills:

　　Project management

　　Analytical-structured thinking

　　High capability to drive innovations

　　Persuade to win

　　Data analysis

　　Presentation skills

　　Experience/Education:

　　Bachelor’s degree or above.

　　8+ years’ experience of vehicle insurance business.

　　5+ years’ experience of cooperating with insurance company or brokers.

　　5+ years’ experience of insurance business operation.

　　5+ years’ experience of insurance product development and management.

　　Experience of digitalization is preferred.

　　Experience of working with JV is preferred.

　　Experience of premium brand is preferred.

　　Competencies:

　　Proficient in English listening, speaking, reading and writing.

　　Have a strong affinity, interpersonal communication and coordination skills and a sense of teamwork

　　Strong capability to handle data calculation and analysis

　　Familiar with Microsoft Office software

　　Strong ability to motivate people in an international environment

　　About GM

　　Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

　　Why Join Us

　　We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

　　Diversity Information

　　General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

　　We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

　　We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

　　Our Company (https://search-careers.gm.com/en/working-at-gm/)

　　Our Culture

　　How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)

　　Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

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　　The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.