This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/11604186 Department

　　BSD PED - Infectious Diseases - Medical Case Management Program

　　About the Department

　　The Pediatric and Adolescent HIV/AIDS Program, Care2Prevent, in thesection of Pediatric Infectious Diseases provides comprehensivetreatment and prevention services for people living with HIV and thosewho are most vulnerable to HIV infection. Care2Prevent is building aculturally diverse team committed to providing care and services in amulticultural environment where differences are valued andrespected.Minorities, LGBTQ+ individuals, women, individuals withdisabilities, veterans, and intersectional individuals are stronglyencouraged to apply.

　　Job Summary

　　The Client Care Liaison manages communications and scheduling withCare2Prevent clients to support their care. They provide excellentcustomer service and will help coordinate with various members of thecare team, help maintain appointment records, develop reports onappointment attendance, and triage client communications for action.Through their work, they will also help to develop systems and processesfor managing appointments and appointment communications. The ClientCare Liaison is an essential member of the Care2Prevent team,interacting with a multidisciplinary team to ensure seamlesscommunication between clients and care providers with an emphasis onclient care engagement and appointment adherence.

　　This at-will position is wholly funded by contractual grant fundingwhich is renewed under provisions set by the grantor of the contract.Employment will be contingent upon the continued receipt of these grantfunds and satisfactory job performance.

　　Responsibilities

　　Support client appointment scheduling and develop reports to trackappointment attendance.Manage appointment reminder communications and follow-up.Interface with the clinic referrals desk to support clientappointment scheduling in the C2P clinic.Help support the team in completing new client intake such asrecording eligibility documentation and collecting contact anddemographic information.Oversee the C2P clinic schedule including actively participating inpre-clinic huddles to provide updates on clinic schedule changes.May initiate correspondence with clients and other written materialsunder own signature or for signature of the leadership team.Triages emails and telephone calls for action. Resolves mostlyroutine and some complex inquiries.Prepare special reports and summaries, assists in managing dailyoperation of the office, and may assist in developing administrativegoals and policies.Performs other related work as needed.Minimum Qualifications

　　Education:

　　Minimum requirements include vocational training, apprenticeships or theequivalent experience in related field (not typically required to have afour-year degree).

　　---

　　Work Experience:

　　Minimum requirements include knowledge and skills developed through 2-5years of work experience in a related job discipline.

　　---

　　Certifications:

　　---

　　Preferred Qualifications

　　Education:

　　GED or High School Diploma.Experience:

　　1-2 years of experience working in HIV or sexual health.1-2 years of experience working with sexual, gender, and racialminority populations LGBTQ+, minority, and marginalized populations.Preferred Competencies

　　Ability to maintain confidentiality.Attention to detail.Strong organizational skills.Strong degree of flexibility.Demonstrated written and verbal communication skills and stronganalytical skills.Strong interpersonal skills and the ability to work bothindependently and as par of a team.Proficiency in the use of Microsoft Applications, including but notlimited to Outlook, Excel, and Word.Working Conditions

　　Ability to use computers.Ability to use Standard Office Equipment.Ability to use Standard Work Station Equipment.Application Documents

　　Resume (required)Cover letter (preferred)When applying, the document(s) MUSTbe uploaded via the MyExperience page, in the section titled Application Documents ofthe application.

　　Job Family

　　Administration & Management

　　Role Impact

　　Individual Contributor

　　FLSA Status

　　Non-Exempt

　　Pay Frequency

　　Biweekly

　　Scheduled

　　Weekly Hours

　　40

　　Benefits Eligible

　　\<