Job ID84490

　　LocationAurora, Colorado

　　Full/Part TimeFull-Time

　　Regular/TemporaryRegular

　　Why Work at Children's....

　　Here, it's different. Come join us.Children's Hospital Colorado has defined and delivered pediatric healthcareexcellence for more than 100 years.Here, the nation's brightest nurses, physicians, scientists,researchers, therapists, and care providers are creating the future ofchild health. With an optimist's outlook, a trailblazing spirit, and acelebrated history, we're making new strides every day.We've been Magnet-designated four times by the American Nurses CredentialingCenter and are consistently recognized among the best of the best pediatrichospitals with #1 rankings in Colorado and the region by U.S. News & WorldReport.As a national leader in pediatric care, we serve children and families fromall over the nation. Our System of Care includes four pediatric hospitals,11 specialty care centers, 1,300+ outreach clinics and more than10,000 healthcare professionals representing the full spectrum of pediatriccare specialties.Here, we know it takes all of us, every role, to deliver the bestpossible care to each child and family we treat.That's why we build our teams toward a foundation of equity in access,advancement, and opportunity. We know teams of individuals with differentidentities and backgrounds can nurture creativity and innovation. We know wecan see, treat, and heal children better when our team reflects thediversity of our patient population. We strive to attract and retain diversetalent because we know a truly inclusive and equitable workforce will help usone day realize our most basic calling: to heal every child who comesthrough oA career at Children's Colorado will challenge you, inspire you, andmotivate you to make a difference in the life of a child. Here, it'sdifferent.

　　Job Overview

　　The Inpatient Service Specialist (ISS) provides administrative and highlevel customer service support to patients, families and internal teammembers. The ISS facilitates the Patient-Family Experience in the inpatientunits at the main campus. Additional duties may include, but are notlimited to, greeting and directing patients and families to variouslocations; collecting information from patients/families and entering itinto a medical records system; answering and routing telephone inquiries;interacting with patients and families in order to determine and best meettheir needs; and copying, scanning and/or filing various documents.

　　Additional Information

　　Department Name: Level SixJob Status: FT 72 hrsShift: Nights (6:45 pm - 7:15am) - VariesWeekend and holiday requirements.

　　Qualifications

　　EDUCATION - High School Diploma or equivalent.EXPERIENCE - One year of administrative/clerical experience in a customerservice environment.EQUIVALENCY - A relevant associate or bachelor degree may substitute for therequired experience on a year for year basisThis position may require a BLS certification from the American HeartAssociation. Click on the following link and enter your zip code to find anappropriate class near you. Please note BLS (CPR cards) fromorganizations other than American Heart Association, even if it says it isAHA approved, will not be accepted.

　　Responsibilities

　　POPULATION SPECIFIC CARENo direct patient care.ESSENTIAL FUNCTIONSAn employee in this position may be called upon to do any or all of thefollowing essential functions. These examples do not include all of thefunctions which the employee may be expected to perform.Facilitates family and patient orientation to the unit/clinic, inclusiveof all patient and family amenities (videos, kitchen, lounge,phones, data ports, and etc.).Conducts patient and family rounding to ensure patient's/family'scomfort level and to provide excellent customer service.Provides general support for administrative functions and pr cesses thatsupport a department and its team members.Arranges and schedules meetings ,including conference calls and seminars.Creates and maintain files and/or filling systems.Provides a high level customer service support and assistance to patients,families, physicians and internal team members.Performs reception duties utilizing various systems including telephone, faxmachine, mail services, and email and copy services.Performs data entry functions, including patient demographic information andpatient updates in a medical records system.Performs responsibilities related to creating patient identification cards,including photographing patients.Supports patient safety by adhering to all infection control... For full infofollow application link.