Job Number 24010058

　　Job Category Rooms & Guest Services Operations

　　Location Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Management

　　JOB SUMMARY

　　We are looking for someone who can drive and motivate the team to delight and wow our customers from the moment they walk into the hotel. The selected candidate will serve as the property Manager on Duty and oversee all property operations during the overnight shift. You will show a passion for ensuring that the highest levels of hospitality and service are provided during the overnight shift. You will represent property management in resolving any guest or property related situation. You will delight in taking personal responsibility for resolving any issues, driving and motivating the night team and ensuring a seamless experience for our guests.

　　You will be an ambassador for Delta Hotels by Marriott, assisting our guests using skill and experience to show them that we genuinely care. You will be responsible for delivering our brand promise, Simple Made Perfect.

　　WHAT WE ARE LOOKING FOR

　　Front Desk - Knowledge of procedures and policies for check-in/check-out; pre-arrival planning; Marriott Bonvoy Program; Corporate-sponsored programs; Property based systems (including Opera); vendors, products, services, and merchandise; front desk supply management; room inventory management.

　　Leadership - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. Exhibits behavioural styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

　　Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

　　Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

　　Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.

　　Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

　　Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

　　Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

　　Business Acumen - Understands and utilizes business information to manage everyday operations.

　　Education and Experience

　　• High school diploma; 4 years experience in the guest services, front desk, or related professional area.

　　OR

　　• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

　　REWARDS FOR WORK, BENEFITS FOR YOUR LIFESTYLE

　　You’ll be supported in and out of the workplace through:

　　Endless learning and development opportunities

　　Discounts on hotel rooms, gift shop items, food and beverage

　　Bonus plan

　　Private Medical Insurance

　　Enhanced Pension scheme

　　Recognition programs

　　Wellbeing programs

　　Encouraging management

　　Team-spirited colleagues

　　Free gym membership, parking, meals on duty

　　Simple Made Perfect

　　At Delta Hotels by Marriott™ Heathrow Windsor we create a seamless full-service hotel experience that has been thoughtfully designed with the essential needs of frequent traveller in mind. Guests benefit from services and amenities that provide smart value including fast free Wi-Fi and complementary bottled water each day. By focusing on the details that truly matter, we can make them perfect - welcome to Simple made Perfect; Delta Hotels by Marriott Heathrow Windsor, positioned perfectly between London Heathrow Airport and historic Windsor. A fluid transition between exploration and historical culture. Guests can rejuvenate after a busy day at work or play in our state-of-the-art fitness centre. We offer a selection of diverse dining options, international dishes served at our restaurant, and casual bar snacks in the lounge. Those wishing to host a special event can take advantage of our personalized event services and choose a venue that can hold up to 400 guests.

　　What really differentiates this hotel is the people working here. If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the biggest and best hospitality company in the world. Opening doors to a world of opportunity.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.