Our Claims Support Specialist provides service and support to the Claims Department, our policy holders, and independent agents. This position consists of the responsibility for the actual performance of specialized duties and functions within a department under general supervision.

　　Responsibilities

　　• Performs a variety of relatively complex and specialized clerical / administrative duties which require a thorough knowledge of the function performed.

　　• Ability to work in various databases, prepare and deliver accurate reporting at regular intervals.

　　• Primary point-person for various third-party vendor programs.

　　• Excellent Customer Service Skills.

　　• May train other associates.

　　• May be required to assign work to others in the work unit.

　　• Ability to work & communicate effectively with customers and associates at all levels.

　　• Assist with other duties as assigned within the department and elsewhere on request.

　　• Ability to multitask in a fast-paced environment

　　Requirements

　　• High school diploma or GED required

　　• Ability to understand verbal and/or written instructions and to carry tasks to completion.

　　• Ability to read and interpret documents such as policy and procedure manuals.

　　• Professional telephone manner

　　• Excellent interpersonal and organizational skills

　　• Proficient in Excel and PC Windows environment

　　• Accuracy in spelling and grammar

　　• Ability to work together in a team setting on shared tasks

　　• Experience working in a paperless environment preferred

　　• Ability & desire to obtain a P&C Adjuster license

　　Benefits

　　Concord Group employees are eligible for benefits including medical, vision, dental, life, and disability insurance, sick time and holiday pay, three weeks’ paid vacation, and a generous 401(k) plan with a 6% company match.

　　About Us

　　As a leading regional provider of property and casualty insurance, The Concord Group helps protect the families and small businesses that enable our communities to thrive. Our positive work environment, competitive benefits, and rapid growth make The Concord Group a great place to build your career.

　　The Concord Group is an Equal Opportunity Employer. The Concord Group participates in E-Verify.