Now Hiring for a Claims Rep for a leader in the insurance industry across the nation!!!

　　Description:

　　• Perform follow up functions related to unfair claims practices including calling out to establish contact with beneficiaries who have not claimed or sent claims paperwork.

　　• Follow up on missing requirements regarding claims paperwork, assist with pre-escheat work related to unclaimed property, work with fixed and variable claims processing teams for more complex cases and resolutions, and go to legal and management with cases that require escalated review or analysis.

　　• Respond to, validate, and/or approve varied and complex customer service requests and inquires for all customer segments, including top customers, by applying knowledge and following established practices and standards.

　　• Review, research, problem solve, and recommend resolutions for non-routine customer inquiries. Escalates to next level as needed.

　　• Mentor other team members and act as a resource for assigned area.

　　• Coordinate and assist with team and department projects. Participate in special assignments as required to meet business needs.

　　• Influence business results by providing proactive customer service, education and communication.

　　50% of the time will be investigative work, 50% of the time will be call and email outreach to clients. The investigative work is the due diligence needed to make sure all information gathered is correct, prior to contacting the beneficiaries.

　　Qualifications:

　　1-2 years of experience required: Operations, Insurance or Financial Industry, in various operations focused areas

　　Shift:

　　Monday-Friday, 8am-5pm

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.