Aon is looking for a Claims Supervisor. As part of an industry-leading team you will help empower results for our clients by delivering innovative and effective solutions supporting our Healthy Paws Pet Insurance, a subsidiary of Aon Affinity. This position is located in Bellevue, WA and can have an in office, hybrid or 100% remote schedule.The Claims Supervisor role is a position fully responsible for delivering Wow! experiences every day to pet parents by managing a team tasked with creating and improving claim programs and processes. Exceptional pet parent interactions set Healthy Paws apart from other pet insurance companies and the general insurance industry.Duties and Responsibilities:Deliver WoW! experiences to our Pet ParentsIdentify and implement process improvementsHire, manage, and develop individualsEvaluate team members' performance and providing clear and kind performance feedbackExecute against defined strategic and operational team goalsDevelop, maintain, and monitor team goals and performanceMeet or exceed team delivery targetsPrepare management reports and analysisCollaborate with other leaders across the organization to resolve issues and ensure policies align with strategic goalsEnsure vendor teams deliver to set targetsContribute to achieving the company's strategic and operational objectivesMinimum Required Experience:1+ years of people management experience or 2+ plus years pet claims processing experienceBe a licensed Claim Adjuster or have the experience to become a licensed Claim Adjuster within six monthsBasic IT skills (databases, MS Excel, MS Office, etc.)Ability to effectively communicate with all levels of the organizationExcellent problem solving and decision-making skillsLeadership and organizational skillsExperience with ERP or CRM systems a plusEducation:Bachelor's degree in operations management, business, related field, or equivalent work experienceHow we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation onNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.The salary range for this pos