At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN) - Service Line Coordinator - Hospitalists

The Site Coordinator advises, supports, assists, coordinates, collaborates on initiatives and plays a key role in furthering the broad agenda within the assigned Campus. Manages short-term and long-term priorities and represents the interests of the Campus through effective communication, coordination, and integration of objectives. Exercises a high degree of initiative and independent judgment, coordinates initiatives and plans strategies, applies practical solutions, and oversees multiple projects to ensure quality patient care and excellent customer service.

Essential Job Functions

Ability to plan, prioritize, and coordinate the work of others; maintain confidentiality of sensitive information; monitor quality control standards; identify problems and recommend solutions and correct errors; communicate effectively verbally and in written form.

Under the direction of the Service Line Director, monitors department quality assurance; exercising initiative, judgment, discretion, and decision-making. Establish and maintain an effective working relationship with clinical and clerical staff, physicians, administrative staff and patients.

Coordinates/Supports the needs of the Hospitalists and the respective service line leaders.

Key contact for telephone system operational correspondence for the Service Line. Manages day to day staffing and issue resolution. Main point of contact for provider scheduling updates, changes and implementations.

Works with Service Line Coordinator with updating and maintaining provider schedules.

May assist in the onboarding and orientation of new providers.

Works with Campus Medical Director to Collect and analyze data for hospitalist metrics (length of stay, patient satisfaction, readmissions, mortality etc.)

Works with Service line Coordinator to Communicate with funeral homes and physicians to get death certificates signed promptly.

Helping with discharge follow up calls and answering the voicemail for the hospitalist team to help direct patients in the right direction post hospitalization.

Provide administrative support to medical director (enter call schedule, post, help with PowerPoints prior to meetings, assist in provider report cards)

Performs other department-specific duties and other assignments as appropriate.

This coordinator will be patient facing and will assist with experience of care. They will round on patients discharging to home and discuss how visit was and anything we can do better or improve.

Patient to Physician Liaison

Employment Qualifications

Required Minimum Education: Medical Assistant / LPN

Preferred Education: 4 year/ Bachelors Degree

Minimum Qualifications

Minimum Years and Type of Experience: Minimum 3 Years of Experience. Excellent project management and leadership skills with the ability to organize and communicate with diverse individuals and groups. Self-directed, critical analysis, and attention to detail with the ability to multi-task and work under tight deadlines.

Other Knowledge, Skills and Abilities Required: Proficient in software (Adobe DC, Microsoft Office, etc.) with ability to learn and implement new products as needed

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/ADD

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]