ESSENTIAL DUTIES and RESPONSIBILITIES:• Establish and maintain a positive customer service experience.• Handle any customer complaints in a prompt and professional manner.• Stock the bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, and straws.• Check identification of customers to verify age requirements for purchase of alcohol.• Take beverage orders from serving staff or directly from patrons.• Serve alcohol to customers.• Follow all gaming regulations.• Maintain a clean bar and casino.• Count funds and reconcile daily summaries of transactions to balance books.• Assist in facility and equipment maintenance when applicable.• Practice and encourage workplace safety.• Other duties as assigned.
Ability to:• Report to work on-time and as scheduled.• Communicate effectively with others.• Follow verbal and written instructions.• Work varied shifts and days as required of the position.
Preferred Experience:• High School diploma or GED• Prior customer service experience• Clarity of vision to include near and far vision, ability to focus while operating computers and viewing monitors, and ability to read printed materials.• Manual dexterity that permits the employee to operate a POS, organize files, handle products, and serve beverages.• Ability to lift 30 pounds.• Ability to walk, stand, and reach for the duration of the shift.• Ability to occasionally stoop, kneel, and climb.
Working Conditions:• Work is generally performed in a bar/casino environment.• Various noise levels are present in the work environment, from low to moderately loud.
Pay is $12/hour and up depending on experience.