Summary:

　　This is a hybrid position. - They will be working remotely but would be required to work in the office 1 - 3 days a week.

　　This position is responsible for the identification and posting of payments placed on account by application activities from the automated lockboxes, EFT/ACH accounts, manually created payments and researching and resolving disputes for both AR and Branch accounts.

　　The position requires strong customer service skills and a comprehensive knowledge of accounts receivable.

　　Essential Functions:

　　Accurately and timely post daily lockbox, EFT/ACH and manual remittance deposits to the appropriate customer account and invoices, ensuring reconciliation of all batches

　　Research, verification, and documenting of previously paid invoices and open credit balances

　　Enter and maintain status codes for any invoice, credit memo and payment discrepancies identified when applying remittances

　　Ensure that daily transaction information balances with AR upload information, banks and GL postings

　　Interface with internal and external customers to resolve open items

　　Document results of contacts, track and follow-up on internal and external customer requests

　　Identify and communicate bank, system and transmissions issues timely

　　Research, pull support and communicate on aged open payments and credits for AR and Branch accounts to support unclaimed property requirements

　　Processing of transfers, adjustments, offsets and write offs with the appropriate documentation and authorization

　　Processing of customer refunds

　　Processing of return checks

　　Research and assist with resolving disputes on AR and Branch accounts

　　Work close with team to ensure goals are met

　　Support monthly statement cut offs and financial close to ensure all required task are completed

　　Escalate unresolved issues timely

　　Report on status of assigned accounts timely

　　Updates job knowledge by participating in educational opportunities

　　Other duties as requested/required

　　Education, Experience, and Knowledge:

　　High School Diploma or GED equivalent required

　　Associates degree or college level accounting classes preferred

　　2-4 years hands-on accounts receivable experience preferred

　　Understanding of general accounting principles, practices and procedures with the ability follow SOP's

　　Experience with financial software

　　Intermediate skills in: Microsoft Word, Excel and Outlook

　　Ability to work tight deadlines while maintaining accuracy

　　Team player, flexible, enthusiastic, innovative and proactive

　　Excellent organization and time management skills

　　Ability to listen, communicate (written and verbal), and follow-up effectively with all staffing levels and internal and external customers

　　Ability to analyze information quickly

　　Ability to understand the issues, identify problems and determine the appropriate course of action

　　Self- starter with the ability to work independently

　　Ability to demonstrate integrity and the use of good judgment to handle the confidential nature of duties, tasks and information

　　Ability to demonstrate outstanding customer service

　　Ability to perform at high levels in a fast paced ever-changing work environment

　　Ability to anticipate work needs and follow through with minimum direction