“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

　　Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

　　15,000+ trained professionals

　　250+ locations worldwide

　　Fortune 500

　　Globally unified systems

　　The White Glove Service Center (WGSC) is a diverse team that supports the global network through process management, program management, and operational expertise to service customers through operational excellence.

　　The WGSC works in conjunction with GEO (Operations), Account Management, Product Leaders, and Sponsors to deliver on our commitment to our customers. In the traditional project management approach of “Plan – Execute – Monitor and Control”, the WGSC focuses on ‘monitor and control’ using operational knowledge, data, dashboards, and exception management techniques to establish, maintain, and achieve company and customer specific KPIs.

　　Communication, exception management and operational excellence form the bedrock of customer service for logistics coordinators in the WGSC.

　　Logistics Coordinators will often be the ‘first line’ of communications, meaning that this role is perfect for both honing one’s craft, as well as gaining fast exposure to a vast and exciting network of peers. The ideal candidate is energetic, enthusiastic, detailed-oriented, and obsessive about providing solutions to those who are in need. This person should be as equally comfortable working in a team as they are being the one person at the forefront of uncovering issues and providing solutions.

　　Major Duties and Responsibilities

　　Customer Communication: professional and timely response to customer and network inquires.

　　Data Competency: ensuring complete, accurate, and timely data for all shipments. Including managing EDI transmissions and the integrity of internal and external reporting.

　　Exception Management: using reporting, dashboards, and other tools to manage in-transit exceptions and provide network visibility to performance and process exceptions.

　　Desired Qualifications

　　Fluent in English

　　Bachelor’s degree in Business, Supply Chain/Logistics, Data Science, Finance, Economics or related field

　　One year of work experience in logistics, freight forwarding, or related field

　　Qualifications in supply chain management or logistics

　　IATA/FIATA

　　Brokers License

　　University/Specialist Certifications

　　Expeditors offers excellent benefits

　　USA

　　Paid Vacation, Holiday, Sick Time 

　　Health Plan: Medical, Prescription Drug, Dental and Vision

　　Life and Long Term Disability Insurance 

　　401(k) Retirement Savings Plan (US only)

　　Employee Stock Purchase Plan 

　　Training and Personnel Development Program

　　All your information will be kept confidential according to EEO guidelines.