Description

　　As a Case Specialist, you will play a pivotal role in providing compassionate and comprehensive case management services to our clients. We are seeking a fluent speaker of Dari or Farsi to effectively communicate with individuals from diverse linguistic backgrounds. Your primary responsibilities will include reviewing and processing case files, assisting participants with necessary services and housing referrals, and ensuring accurate and up-to-date recordkeeping. You will collaborate closely with other team members, including supervisors, to evaluate cases, make informed decisions, and provide support to those in need.

　　Responsibilities:

　　Case File Review: Receive and review applications from individuals seeking assistance, ensuring completeness and accuracy. Analyze cases to determine eligibility and suitability for support based on established criteria.

　　Language Proficiency: Utilize fluency in Dari or Farsi to effectively communicate with clients who may have limited English proficiency. Facilitate clear and accurate information exchange during client interactions.

　　Case Management Services: Provide comprehensive case management services to clients, including assistance with housing resources and referrals to relevant support services.

　　Customer Service: Interact with clients in a professional and compassionate manner, addressing their inquiries, concerns, and needs with empathy and sensitivity.

　　Social Services Liaison: Collaborate with social services agencies, welfare offices, and workers to ensure clients receive appropriate support and resources.

　　Case File Maintenance: Ensure accurate and up-to-date maintenance of case files, documenting all client interactions, progress, and outcomes. Regularly review case files for completeness and consistency.

　　Supervisory Collaboration: Work closely with supervisors to review and assess cases, seeking guidance when necessary, and contributing to the decision-making process.

　　Training and Development: Engage in ongoing training and professional development opportunities to enhance case management skills and stay updated on relevant policies and procedures.

　　Approvals and Funding Requests: Facilitate the approval process for funding requests, ensuring compliance with organizational guidelines and funding availability.

　　Team Collaboration: Collaborate with fellow case specialists and team members to share insights, knowledge, and best practices for providing exceptional client services.

　　Requirements

　　Qualifications:

　　Fluent in Dari or Farsi (written and spoken) is a requirement for this position.

　　Previous experience in case management or a related field is preferred.

　　Knowledge of social services and experience working with individuals with disabilities is beneficial.

　　Familiarity with former PCG employees or ResCare is advantageous but not mandatory.

　　Strong customer service skills with the ability to interact effectively with diverse individuals.

　　Excellent organizational and time management skills to manage case files efficiently.

　　Detail-oriented and able to follow processes accurately to ensure compliance.

　　Empathetic, compassionate, and patient approach when dealing with clients.

　　Proficiency in MS Office and other relevant software for case file maintenance.

　　Ability to work both independently and collaboratively within a team environment.

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .