Description

　　Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!

　　A Brief Overview

　　The Card Strategy & Support Specialist leads department-wide projects and initiatives. The Specialist collaborates with internal departments and external vendors to implement various card and system-related updates and enhancements. This position is responsible for tracking paper and plastic card-related items, providing department leadership with data analytics, as well as documenting new process and enhancements.

　　What you will do

　　Lead department projects and initiatives

　　Act as a liaison between vendors, technology, project sponsors, and key stakeholders to facilitate project implementations

　　Coordinate with internal departments to update internal and external communications when laws, rates, or policies change

　　Compile and analyze data for recurring and ad-hoc portfolio and regulatory reports

　　Monitor competitor’s card products and perform internal product gap analysis

　　Coordinate with software delivery teams to implement enhancements and new features

　　Complete ongoing inventory management of department paper and plastic items

　　Document and train department on new processes, policy changes, and other changes

　　Perform other duties and projects as assigned

　　Understand and comply with all provisions of the Safety in the Workplace policy

　　Minimum Requirements

　　Typically requires a minimum of 2 years related experiencePreferred Requirements

　　Experience in leading projectsKnowledge, Skills, and Abilities

　　Ability to lead projects

　　Understanding of card products, policies, and processes

　　Strong attention to detail

　　Ability to solve complex problems

　　Excellent verbal and written communication skills

　　Strong time-management and organizational skills

　　Strong skills in Microsoft Office Suite (including Excel), JIRA, and Confluence

　　Strong analytical skills

　　Ability to prioritize multiple initiatives without degradation in the quality of work produced

　　Working Conditions and Physical Requirements

　　Frequently remains stationary throughout a typical business day

　　Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

　　Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms

　　Occasionally positions self to access drawers and shelves of various heights

　　Frequently reaches for and handles paperwork and files

　　Constantly communicates with customers, coworkers, and management in-person and on the phone

　　Must be able to exchange accurate information

　　Salary Range

　　$23.70 Per Hour to $31.65 Per Hour

　　Statement of Benefits

　　FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D

　　FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.

　　This job opportunity’s deadline has been extended to January 29, 2024 *Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)