This role is responsible for the leadership and management of a Service Center area for a defined set of clients and/or products. Has significant impact on the work environment and will be tasked to provide the tools and resources for associates to succeed and maintain a high level of associate engagement and client/participant satisfaction.

　　• Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred) • 3-5 years customer service, benefits administration, payroll, HR or related experience. (Required / Highly Preferred) • 2 -3 years SME, mentor or supervisory experience (Required) • Proven proficiency in prioritizing critical client issues and managing workflow. (Required) • Proficiency in the use of PC applications. (Required) • Working knowledge of payroll and benefit administration is helpful. (Highly Preferred) • Effective oral and written communication skills required. • Strong interpersonal, conflict management and mentoring skills. • Effective time management skills, organization, and planning required

　　Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

　　Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.