Position OverviewAs a Campus Store Leader, you will support a Market Leader or Campus StoreManager overseeing store operations. You will be responsible for drivingresults through sales growth while delivering the highest level of brand andoperational excellence throughout the store by ensuring your team delivers anengaging customer service experience.You will cultivate an environment of mentorship and continuous development ofyour team members while staying engaged in financial metrics and storeperformance and support a Market Leader or Campus Store Manager with overallstore operations.Consistently demonstrate Follett Values - One Team, Innovate Create, Put People First, Do What's Right, Own the Results, Standfor Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies- Thought, Results, People, and Self. You are required to maintain anavailability that meets business needs.ResponsibilitiesDriving Results/Sales: Execute store plans and daily operations for bothtraditional and rush (peak) periods consistent with company objectives. Toinclude:* Execute sales promotions and special events (store, campus, community).* Partner with store leadership to review store financials and recalibrategoals to drive sales.* Operate cash registers and store systems to accept payments, placeorders, and make changes adhering to safe cash handling procedures,including balancing cash drawer, preparing bank deposits, and dailyopening and closing activities.* Maintain appropriate inventory control in alignment with store operationalprocedures.* Keep all areas of the store environment neat, clean, and organized.* Shipping/Receiving responsibilities.* Set sales floor to meet visual merchandise standards for GeneralMerchandise and Course Materials.* Ensure the security of company assets and the safety of team members andcustomers, and adherence to company policies.* May review and approve store markups, markdowns, and write-offs withincompany guidelines.* Responsible for executing in-store course materials activities incollaboration with course materials leadership.Talent Management: Supervise the work activities of team members (FT/PTand temporary/seasonal) including:* Train and coach team members on company and store standards.* Ensure team members follow company and store policies, procedures, andstandards.* Perform onboarding procedures for new hires.* Schedule team members' work hours within the store's operating budget.* Provide coverage for team members during breaks, lunch, vacation, orpeak seasonal periods.Customer Service: Partner to create and maintain an engaging customerservice culture, focused on solutions-based selling and an exceptionalcustomer experience. To include:* Greet customers and answers phones to provide information, directcallers, and resolve escalated issues.* Drive market growth initiatives such as POS email collection.* Maintain service level agreements for OMS Orders.* Review customer feedback as provided by Market Leader or Campus StoreManager and proactively provide solutions to feedback.Campus Relationships: Communicate and partner with the campus to include:* Day-to-day communication of store operational activities.* Facilitate campus events.Other duties as assigned to support general store operations.New York City Applicants: $18.00-$25.88/hrState of California Applicants: $18.00-$25.88/hrState of Colorado Applicants: $15.00-$21.56/hrState of Montana Applicants: $15.00-$21.56/hrState of Rhode Island Applicants: $15.00-$21.56/hrState of Washington Applicants: $16.00-$23.00/hr

Equal opportunity employer. This company considers candidates regardless ofrace, color, religion, sex, sexual orientation, gender identity,national origin, disability, or veteran status.