Description We are offering a position in the service industry located in GRAND RAPIDS, Michigan. The job function is that of a Customer Service Representative, providing exceptional service within a school transportation department. This role requires a dedicated and adaptable individual who can efficiently manage multiple tasks and provide reliable service to parents, students, and school staff.

Responsibilities

• Efficiently dispatch school buses, ensuring timely arrival and departure to designated locations

• Utilize computerized systems to track routes, update schedules, and communicate with drivers

• Handle a high volume of incoming calls from parents, school staff, and drivers, addressing inquiries, concerns, and requests promptly and professionally

• Collaborate closely with school administrators and transportation staff to coordinate transportation logistics, including special accommodations for students with unique needs

• Demonstrate exceptional problem-solving skills to address route changes, delays, and other unforeseen circumstances, minimizing disruptions to transportation services

• Cultivate positive relationships with parents and students, fostering trust and confidence in the transportation department's services

• Proactively identify and resolve issues, employing effective de-escalation techniques to manage challenging situations with diplomacy and empathy

• Maintain accurate records of communication, incidents, and resolutions, ensuring thorough documentation and compliance with departmental protocols

• Participate in ongoing training and professional development to enhance customer service skills, transportation knowledge, and proficiency with dispatching systems

• Adhere to established policies and procedures, prioritizing safety, efficiency, and customer satisfaction in all aspects of job performance.

This role offers a short-term contract employment opportunity. Skills required for this role include Customer Service and handling Inbound Outbound Calls. Requirements • Proven experience in a customer service role for a minimum of one year

• Demonstrated ability to handle both inbound and outbound calls efficiently

• Excellent customer service skills, with the ability to resolve complaints and inquiries

• Strong interpersonal and communication skills, with a focus on building customer relationships

• Ability to work in a fast-paced environment and multitask effectively

• Proficiency in using computer software and systems, particularly customer relationship management (CRM) software

• High level of professionalism and ability to maintain confidentiality

• Ability to work well in a team and contribute to a positive work environment

• Willingness to learn about and stay updated on the company’s products and services

• Flexibility to work in different shifts, including weekends and holidays, if required

• High school diploma or equivalent educational qualification.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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