Description:

　　Installations, upgrades, system preparation, configuration changes. Experience with Verint or Eventide Call Recording Platforms. Troubleshooting, problem resolution, repair, and phone support. Provide end user education and technical support. Strong computer hardware and software troubleshooting skills, plus a desire to consistently update those skills while maintaining outstanding customer service. Experience working with digital call recording, knowledge of networking and TCP/IP, VPN access, telephony experience.

　　Skills:

　　Networking, Telephony, Server, Troubleshooting, Call center, support, Implementation, Call Recording, Install, Technical support, Customer support, Troubleshooting, Customer service, Support

　　Additional Skills & Qualifications:

　　• Minimum of an associate degree (or equivalent) in Information Technology, Computer Science, Communications, related field or comparable certification.

　　• Strong knowledge of networking and TCP/IP.

　　• Experience with Microsoft Server and Desktop applications.

　　• Familiar with remote applications and VPN access to customer infrastructure

　　• Read and analyze event and application logs and decipher Wireshark Captures

　　• An Ideal candidate may have IP Telephony experience or Server Based Software Applications.

　　• A good driving record is required.

　　Experience Level:

　　Intermediate Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.