A healthcare company based out of Oregon that assists their members with finding the best healthcare plans and coverages is looking to add a Customer Service Representative to their team, ONSITE, in Salem, Oregon. This position does not require experience in the healthcare field, but it is a plus. If you have experience in Call Centers and this sounds like something for you, take a look at the details below, and call the number listed at the bottom!

　　Talent: The position is looking for Talent with experience in Customer Service Roles

　　Position Description:

　　Provide excellent customer service to all Medicare Advantage members.

　　Assist with coverage and claims related questions.

　　Accurately interpret benefits and policy provisions for all products.

　　Conduct research and follow-up for prompt resolution.

　　Work efficiently in a high volume call center while maintaining a professional, polite manner

　　Research, investigate and triage customer issues of concern and dissatisfaction as assigned

　　Advocate for the customer: explain benefits in a detailed and courteous manner so they are understood

　　Qualifications and Strengths:

　　Call center experience and understanding metrics/expectations

　　Must have excellent phone etiquette and professional demeanor

　　Understand how to resolve customer service issues effectively and efficiently

　　Empathy is crucial for success in this role

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.