Calling all innovators – find your future at Fiserv.

　　We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

　　Job Title

　　Business Systems Analysis - Sr Professional II

　　What does a great Business Analyst look like at Fiserv?

　　This position is for a Business Analyst who will work on the Contact Management for DNA (CM) product. CM is an application used by employees and agents of a financial institution (FI) to track their engagements or interactions with the FI’s customers, and to provide access to account and customer data that resides in the FI’s core banking system. Contact Management is supported by a small development team responsible for requirements definition, coding, and QA testing.

　　The Business Analyst would work with the team to define system requirements, evaluate proposed new features, assist with implementation of security mandates, and contribute to the overall testing, packaging, documentation, and delivery of the product.

　　What you will do:

　　Install and configure instances of integrated/related software applications that Contact Management depends on as part of its environment.

　　Install and configure Contact Management instances for requirements evaluation and testing of the application.

　　Create and review detailed documentation for software releases.

　　Participate in team calls; support and assist team members facing obstacles in their own work or local environments.

　　Work productively with related Fiserv teams that are the primary providers of integrated software applications or components.

　　Manage cloud-based environments such as Skytap or Azure that are utilized by the team.

　　Use knowledge of simple SQL and Oracle queries for troubleshooting application problems or analyzing data.

　　Interact with clients to understand requests for features or application changes, and to help clients with the setup and use of the application.

　　Assist with overall software release preparation – assembling of documentation, installation packages, etc.

　　Assist with evaluation of software security vulnerability reports, remediation options, strategies, internal processes related to tracking, etc.

　　What you will need to have:

　　Good communication skills

　　Familiarity with typical tools used in creating software documentation (MS Word, e.g.)

　　Familiarity with technical landscape that our software products use (databases, websites, servers)

　　Experience in generating software requirements

　　Familiarity with typical software lifecycle processes and artifacts

　　Willingness to engage with other development and support groups

　　Must have familiarity with software testing and validation methods.

　　Must have familiarity with software problem research methods.

　　This role is not eligible to be performed in Colorado, California, New York or Washington.

　　Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

　　Thank you for considering employment with Fiserv. Please:

　　Apply using your legal name

　　Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

　　What you should know about us:

　　Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

　　Our commitment to Diversity and Inclusion:

　　Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

　　Warning about fake job posts:

　　Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

　　Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

　　If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.