DescriptionRESPONSIBILITIESMaintain a detailed understanding of the Bank's policies and compliance programs such as complaints, social media, incentive plans, E-sign act, UDAAP, etc.Develop and maintain a process to drive initial and ongoing adherence to policies and programs with each line of businessWork with business leaders to develop implementation plans and drive accountability to progress against those datesCoordinate with line of business leaders and respective Business Risk & Control Analysts to identify gaps and plans of action to align with cross-line of business policies and programsDevelop and produce reporting to provide tracking and awareness to the status of implementation and outstanding gaps to drive attention and re-prioritization of business resources as necessaryInteract with and influence senior level leaders in the implementation of certain procedures of processes to drive consistency in approach where appropriate across the bankMaintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.Deliver a consistent, high level of service within our Serving More standards.Other duties as assigned.SUPERVISORY RESPONSIBILITIESInterview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on-the-job training, develop associates' skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for FTEs and other duties associated with managing a staffCOMPETENCIESInterpersonal/Customer Service SkillsWritten and Verbal CommunicationAbility to understand and follow directionsAdaptable to changeBasic Computer SkillsOrganizational Skills/Detail OrientedAnalytical ThinkingAble to Multi-Task or Juggle PrioritiesProblem/Situation AnalysisStrategic Planning and Decision MakingLeadership/Management SkillsAbility to influence othersAbility to build collaborative relationshipsAbility to work as part of a teamEDUCATION - CERTIFICATIONS - WORK EXPERIENCEHigh School diploma or equivalent requiredBachelor's degree or equivalent experience preferred.4-6 years' experience in financial services industry, preferably in project/program management, risk management, compliance, internal audit, quality control/assurance, or an operations function.4-6 years' experience managing staff and interaction with senior level leaders a plus.SCHEDULETypical office hours are M-F 8a-5p. This position is exempt and full-time. A minimum 40 hours is required per week.This position can be hybrid or fully remote.PHYSICAL REQUIREMENTSThis position must be able to remain in a stationary position 75% of the time, constantly operate a computer, and be able to be in constant communication with coworkers.Park National Corporation is an Equal Opportunity Employer. It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons for employment. It is also part of our policy to recruit and administer hiring, working conditions, benefits, privileges of employment, compensation, training, appointments for advancement including promotions and transfers, and terminations of employment for all associates without discrimination because of race, color, religion, citizenship, national origin, sex, age, veteran status, or handicap.