Monitor Customer Quality Engineer

　　General Information

　　Req #

　　WD00060379

　　Career area:

　　Hardware Engineering

　　Country/Region:

　　United States of America

　　State:

　　North Carolina

　　City:

　　Morrisville

　　Date:

　　Tuesday, January 23, 2024

　　Working time:

　　Full-time

　　Additional Locations :

　　United States of America - North Carolina - MorrisvilleWhy Work at Lenovo

　　We are Lenovo. We do what we say. We own what we do. We WOW our customers.

　　Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

　　This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub.

　　Description and Requirements

　　Lenovo’s Customer Quality Management team is currently seeking a Product Engineer for Monitor and Display devices. In this position, you will be performing failure analysis on customer defects, issue resolution, and implementing future product improvements.

　　Responsibilities:

　　Perform preliminary failure analysis on product defect and fieldclaims

　　Drive defect resolution and perform lessons learned with product owners in cooperation with Product Quality Managers

　　Perform onsite customer investigation asneeded

　　Provide professional feedback on the status of ongoing investigations to internal and external customers andstakeholders

　　Communicate positively to aid in driving problem solutions and future productimprovements

　　Serve as the voice of the customer and acceptance of fieldsolutions

　　Evaluatespecial qualityrequests from Geo/Service/Sales with a cross-function team

　　Basic Requirements:

　　Bachelor’s degree or above in Electrical Engineering, Mechanical Engineering, or related field

　　3+ years of Quality or Customer Service Management experience

　　Preferred Requirements:

　　Familiar with Monitor/TV/LCD technology key points of quality control (LCD/monitor/TV factory quality management experience is preferred)

　　English language skills arerequired(Chinese language skills also preferred)

　　Experience with laboratory equipment like oscilloscope, multi-meter, USB-C analyzer, etc.

　　Strong analytical, problem-solving, and strategic thinking abilities

　　Strong verbal and written communication with strong attention to detail

　　Strong organization, coordination, and project management skills witha strong senseof ownership

　　Flexibility to work some eveninghours

　　Ability to travel both domestically and internationally asneeded

　　Team player attitude with the ability to work proactively &autonomously

　　Ability to work in cross-functional and multi-culturalenvironments

　　Good with Microsoft Excel, Word, PowerPoint, and Office 365 software

　　#LI-DB1

　　We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

　　Additional Locations :

　　United States of America - North Carolina - Morrisville

　　United States of America

　　United States of America - North Carolina

　　United States of America - North Carolina - Morrisville