Position Information

　　Posting Title Business Process Specialist

　　Job Requisition Number AE503536

　　Position Number 112817

　　Job Type Full-Time

　　Division Name Customer Care

　　Minimum Qualifications

　　Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.

　　Experience may be substituted for education up to a maximum of four (4) years.

　　Licenses or Certifications:

　　None

　　Notes to Applicants

　　The Business Process Specialist position will manage various projects associated with the Client Relations group at Austin 3-1-1. This position will be responsible for working collaboratively in a team environment. This position will have interactions with both internal and external stakeholders to include creating, delivering communications, coordinating cross-functional initiatives, and implementing agreed upon outcomes. The position will be supporting and attending outside business functions, such as managing client project accounts, attending evening events/meetings that support Austin 3-1-1. Candidates should be experienced working independently in a fast-paced environment and be able to manage multiple, high-profile projects simultaneously. Candidates should be able to approach a challenge with an open mind, identify possible solutions, provide professional recommendation, and execute tasks. The ideal candidate will possess discretion in handling details of highly confidential and sensitive in nature. They should be confident, collaborative, assertive, and model a professional demeanor and integrity. The successful candidate must demonstrate a sense of urgency, can prioritize, manage competing demands and deadlines. The top candidate must have excellent business writing, proofreading, and communication skills. Develops all service level agreements, new client proposals, project scopes and project timelines for new on-boarding clients. Gathers requirements from City departments and city business processes. Facilitates client meetings, manages action plans, and creates flowcharts to identify and conduct process improvement recommendations.

　　Develops reports to identify, performance measurements, change management and identify analysis for internal stakeholders. Responds to any escalations from resident or clients as reviews current process and makes recommendations for improvements. Manages all activities associated with client accounts such as information, services requests.

　　Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE (http://www.austintexas.gov/department/active-employee-benefits) for more information.

　　IMPORTANT INFORMATION :

　　WHEN COMPLETING THE CITY OF AUSTIN APPLICATION :

　　The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Please be sure that your application is a reflection of your entire work history.

　　Resumes will not be accepted. Statements such as “see resume” will not be accepted. You may use “N/A” for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes.

　　The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information.

　　We reserve the right to verify high school and college education for the top candidate(s).

　　If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov

　　Travel:

　　If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, (https://www.austintexas.gov/sites/default/files/files/Employment/new_hire_driver_safety_standards.pdf) you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

　　ASSESSMENTS :

　　Your skill level in some of the competency areas for this job may be assessed through skills testing.

　　VETERAN INTERVIEW PREFERENCE :

　　Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.

　　WORK SCHEDULE :

　　Work hours may include after hours, holidays, and weekends.

　　Shifts may change according to departmental needs.

　　Employee may be required to work additional hours outside of regular work schedule.

　　CRIMINAL HISTORY BACKGROUND CHECK :

　　The top candidate will be subject to a minimum 7-year criminal history background check.

　　Pay Range

　　$28.85 – $36.06

　　Hours

　　Monday – Friday; 8:00 a.m. to 5:00 p.m.

　　Job Close Date 02/07/2024

　　Type of Posting External

　　Department Austin Energy

　　Regular/Temporary Regular

　　Grant Funded or Pooled Position Not Applicable

　　Category Professional

　　Location 1520 Rutherford Lane Austin, TX 78754

　　Preferred Qualifications

　　Proven high level of organizational skills with the ability to plan for and meet multiple deadlines, follow-up on action items, develops and maintains client department needs.

　　Professional experience managing and executing client related projects.

　　Problem solving skills to provide process improvement analysis and recommendations for department processes and projects.

　　Familiarity with Strategic and Business process methodologies.

　　Experience working for a government/municipal 3-1-1 call center.

　　Experience using Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and Visio.

　　Experience in account management building and maintaining relationships with internal and/or external clients.

　　Ability to travel to more than one work location.

　　Duties, Functions and Responsibilities

　　Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

　　Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.

　　Develops and maintains databases to support data analysis and research findings for business projects.

　　Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.

　　Write reports that summarize findings, data collection techniques, implementation options, etc.

　　Establishes project schedules using project planning software/tools, updates and maintains project status reports. Communicate project/process status.

　　Conduct research, analyze trends, determine accuracy and relevancy of data/information, and use sounds judgment to evaluate alternatives.

　　Facilitates and documents meetings, action items, and processes using flowcharting methodologies.

　　Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

　　Responsibilities- Supervision and/or Leadership Exercised:

　　None

　　Knowledge, Skills and Abilities

　　Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

　　• Knowledge of business strategies, objectives, planning, development and management processes and process improvement

　　• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling

　　• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes

　　• Knowledge of performance measures, quality improvement programs and project management methods

　　• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic

　　• Skill in using computers and related software applications

　　• Skill in data analysis and problem solving

　　• Ability to quickly recognize and analyze irregular data and situations

　　• Ability to work independently and with teams

　　Criminal Background Investigation This position has been approved for a Criminal Background Investigation.

　　EEO/ADA

　　City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

　　The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

　　Supplemental Questions

　　Required fields are indicated with an asterisk (*).

　　The minimum qualifications for the Business Process Specialist position are: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job. Experience may be substituted for education up to a maximum of four (4) years. Do you meet these minimum qualifications? Yes

　　No

　　Describe in detail how you meet the minimum qualifications of this position. (Open Ended Question)

　　Describe your related experience with proven high level of organizational skills with the ability to plan for and meet multiple deadlines, follow-up on action items, develops and maintains client department needs, working in a high-traffic, dynamic environment where you were required to plan for multiple deadlines and prioritize action items with an appropriate sense of urgency. (Open Ended Question)

　　Describe your professional experience managing and executing client related projects. (Open Ended Question)

　　Describe your experience using problem solving skills to provide process improvement analysis and recommendations for department processes and projects. (Open Ended Question)

　　Describe your experience with business process improvement methodologies and leading business process improvement projects. (Open Ended Question)

　　Please describe your level of experience using the following Microsoft Office Suite: Excel, Word, PowerPoint, Visio, Outlook and Access. (Open Ended Question)

　　Describe your experience in account management building and maintaining relationships with internal and/or external clients. (Open Ended Question)

　　Do you have experience working in a government/municipal 311 contact center? Yes

　　No

　　Do you have the ability to travel to multiple sites as part of the regular job duties? Yes

　　No

　　This position is classified as an “essential” position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs. Are you able to meet these schedule requirements? Yes

　　No

　　This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check.

　　Optional & Required Documents

　　Required Documents

　　Optional Documents

　　Contact City of Austin Employment Services

　　Office: 512-974-3210

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