Overview

　　To serve as business operations analyst within the Payment Network Office overseeing services, billings and mandates for Navy Federal's credit card network partnerships (Visa, MasterCard, and American Express). Incumbent will work directly with network partners to ensure provided services support the strategic direction of our credit card portfolio and that billings are accurate for agreed-upon services. Candidate will also work to ensure Navy Federal's compliance with network mandates.

　　Responsibilities

　　Review invoices from network partners for accuracy and perform root cause analysis for unexplained variances identifiedEnsure invoices are processed and paid in a timely fashionMonitor services provided by network partners and ensure compliance with contractual terms as well as industry standardsIdentify trends from network invoices and provide recommendations for reducing service-related expensesAssist in the execution of Statements of Work (SOWs) for projects involving network partners and coordinating with Procurement & Vendor Management to ensure favorable termsAssist with Annual Financial Plan (AFP) forecasting for service-related expensesDevelop deep understanding of services offered by network partners to identify potential opportunities for growing Navy Federal's credit card portfolioMaintain documentation for payment network mandates and technical guidance released by payment networksWork with internal subject-matter experts to help facilitate Navy Federal compliance with network mandatesEnsure Navy Federal makes timely opt-out submissions or extension requests for mandates in accordance with network guidelinesTransform data sets and perform quantitative and qualitative analysis using visualization tools (e.g., Power BI)Champion process improvement as it pertains to our network relationships, identifying and implementing opportunities to optimize revenue and reduce costs, and streamline operational processesPrepare presentation materials (reports, briefings, etc.) for management to help inform business decisionsParticipate in complex interdepartmental initiatives of significant business risk & impactPerform other duties as assigned

　　Qualifications

　　Bachelor's Degree in Business Administration, Finance, or the equivalent combination of training, education, and experienceSignificant experience in problem resolution including determining root cause, scope and scale of issuesAdvanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationshipsExperience in the application of forecasting, cost-benefit analysis and related analytical toolsExperience in leading collaborative work teamsSignificant experience in working effectively with diverse internal and external contactsSignificant experience in managing multiple priorities independently and/or in a team environment to achieve goalsAdvanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementationAdvanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modelingAdvanced research, analytical, and problem solving skillsAdvanced organizational, planning and time management skillsAdvanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulationsAdvanced skill interpreting and synthesizing large amounts of informationAdvanced verbal and written communication skillsAdvanced word processing and spreadsheet software skillsAdvanced database and presentation software skillsSignificant Experience working with data visualization tools (Power BI, Tableau, etc.)Experience monitoring and processing invoices from vendors

　　Hours: Monday - Friday, 8:00AM - 4:30PM

　　Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526

　　About Us

　　You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

　　• Military Times 2022 Best for Vets Employers

　　• WayUp Top 100 Internship Programs

　　• Forbes® 2022 The Best Employers for New Grads

　　• Fortune Best Workplaces for Women

　　• Fortune 100 Best Companies to Work For®

　　• Computerworld® Best Places to Work in IT

　　• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

　　• Fortune Best Place to Work for Financial and Insurance Services

　　Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

　　Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

　　Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.