OverviewTo provide members and prospective members the full range of products andservices offered by Navy Federal Credit Union including depository accountssuch as checking, savings, certificate IRA, revocable trust and estateaccounts; Lending products; and credit/debit cards. To performmoderately complex platform banking functions under supervision. Provideassistance/training to lower level team members.*Candidates who complete an application for the position will be sent arequired online assessment to the email address listed in the application.Please be sure to check your spam and junk folders if you do not see the emailin your inbox. Completing the assessment is critical to ensure that yourapplication is considered, so please be sure to complete the assessment. Toreceive assistance in resolving any technical issues with your assessment,please contact our Infor assessment support team [email protected] position is eligible for the TalentQuest employee referral program. If anemployee referred you for this job, please apply using the system-generatedlink that was sent to you.ResponsibilitiesAnalyze, research and resolve problems and discrepancies related to memberaccounts/loansAssist members with submitting consumer/mortgage/equity loan, overdraftprotection and credit card applicationsCounsel current and prospective members about Navy Federal's products andservicesEnsure cash and other negotiable instruments are handled properlyIdentify opportunities to cross service products and increase productpenetrationPerform platform banking functionsAssist level I team membersUnderstand and comply with federal and other regulations relating to financialproducts and servicesMay assist with Branch Office vault opening, closing and balancing proceduresMay serve as a Branch Office and/or ATM vault custodianPerform other duties as assignedQualificationsAbility to work independently and in a team environmentWorking knowledge of savings and checking products, accounts and servicesMay be required to participate and complete specialized training (inBusiness Services, IRA, MLO, notary, etc.), per business needEffective active listening skills to accurately respond to inquiries andaccount requestsEffective organizational, planning and time management skillsEffective research, analytical, and problem solving skillsEffective skill building effective relationships through rapport, trust,diplomacy and tactEffective skill exercising initiative and using good judgment to make sounddecisionsEffective skill maintaining composure in a high production and changingenvironmentEffective skill navigating multiple screens and PC applications and adaptingto new technologiesEffective skill performing mathematical calculations and working accuratelywith numbersEffective verbal and written communication skillsDesired QualificationsExperience in member/customer service preferably in a call center, retailbanking or financial institutionExperience in working in a credit union environmentHours: Available Monday - Saturday, hours based on business needs.Location: 6830 Mesa Ridge Parkway, Fountain, CO 80817Based upon business needs, this position may require working at ortransferring permanently to neighboring branches within a reasonable commutingdistance.About Us You have goals, dreams, hobbies, and things you'repassionate about-what's important to you is important to us. We're lookingfor people who not only want to do meaningful, challenging work, keeptheir skills sharp and move ahead, but who also take time for the thingsthat matter to them-friends, family, and passions. And we're looking forteam members who are passionate about our mission-making a difference inmilitary members' and their families' lives. Together, we can make ithappen. Don't take our word for it:* Military Times 2022 Best for Vets Employers * WayUp Top 100 Internship Programs* Forbes 2022 The Best Employers for New Grads* Fortune Best Workplaces for Women* Fortune 100 Best Companies to Work For* Computerworld Best Places to Work in IT* Ripplematch Campus Forward Award - Excellence in Early Career Hiring* Fortune Best Place to Work for Financial and Insurance ServicesEqual Employment Opportunity: EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the right to fill this role at ahigher/lower grade level based on business need. An assessment may berequired to compete for this position. Job postings are subject to close earlyor extend out longer than the anticipated closing date at the hiring team'sdiscretion based on qualified applicant volume. Navy Federal Credit Unionassesses market data to establish salary ranges that enable us to remaincompetitive. You are paid within the salary range, based on yourexperience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policiesand procedures, and regulations pertaining to the Bank Secrecy Act.

　　Navy Federal values, celebrates, and enacts diversity in the workplace.Navy Federal takes affirmative action to employ and advance in employmentqualified individuals with disabilities, disabled veterans, Armed Forcesservice medal veterans, recently separated veterans, and other protectedveterans. EOE/AA/M/F/Veteran/Disability