Overview

　　The Assistant Manager coordinates and leads team activities to ensure completion. Decisions are guided by policies, procedures and the business section and the Assistant manager receives guidance and oversight from the manager. Leadership Level - Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives within their area. Network Engineering & Operations: Responsible for network design, planning, installation, and support for distributed computing. Translates business objectives into cohesive network recommendations and solutions. Establishes technical standards, and ensures appropriate interface capabilities with other networks and systems.

　　Responsibilities

　　Supervises and provides technical guidance for 24/7 technical staff

　　Serves as a technical contact for the team in determining the cause and resolution of network problems on a 24 X 7 basis and if necessary determines methods for restoring partial service to customers while a permanent solution is implemented

　　Collaborate to set standards and ensure the delivery of services to clients for a 24 x 7 x 365, Network Operations Center that provides remote level I and level II technical support

　　Qualifications

　　Experience in management of technology operations

　　Technical background

　　Have strong leadership and project management skills, highly motivated, have the ability to prioritize work and perform well in a high volume environment

　　Experience with development or operations framework methodologies, including Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), etc.

　　Knowledge of change management principles and practices

　　Knowledge and understanding of budgeting

　　Experience in leading, guiding and coaching professional staff

　　Experience in resource allocation and management

　　Experience in managing personnel and information technology resources

　　Advanced knowledge of Service Life Cycle

　　Advanced research, analytical and problem solving skills

　　Advanced knowledge of networking tools such as Solarwinds, LogicMonitor, Splunk, or other third party tools

　　Effective in producing desired results and achieving goals and objectives

　　Experience in working with all levels of staff, management, stakeholders, vendors

　　Effective skill presenting findings, conclusions, alternatives and information clearly and concisely

　　Effective skill relationship building, negotiation and facilitation skills

　　Advanced knowledge of automated systems

　　Experience in developing and managing business analyses

　　Advanced verbal and written communication skills

　　Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships

　　Bachelor's degree in Computer Science, Information Technology, or related field, or the equivalent combination of education, training, and experience

　　Desired Qualifications

　　Experience with ServiceNow or other ticketing systems

　　Knowledge of NFCU operations, processes and procedures

　　Hours: Monday - Friday, 8:00AM - 4:30PM

　　Location: 820 Follin Lane, Vienna, VA 22180

　　About Us

　　You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

　　• Military Times 2022 Best for Vets Employers

　　• WayUp Top 100 Internship Programs

　　• Forbes® 2022 The Best Employers for New Grads

　　• Fortune Best Workplaces for Women

　　• Fortune 100 Best Companies to Work For®

　　• Computerworld® Best Places to Work in IT

　　• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

　　• Fortune Best Place to Work for Financial and Insurance Services

　　Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

　　Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

　　Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

　　REQNUMBER: 16184