About NetApp

　　We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea?

　　"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

　　Job Summary

　　Our Customer Success team is one of NetApp's strongest assets, enabling us to strengthen our customer relationships by delivering on our promise of superior technology and proven results. As NetApp Customer Success embarks on the next phase of growth, we are looking for a highly motivated hands-on Customer Success Operations Lead to support our team.

　　We are seeking a highly organized and detail-oriented professional to join our Customer Success team as a Customer Success Operations and System Tools Specialist. In this role, you will play a crucial part in optimizing our customer success operations and leveraging system tools to enhance efficiency, customer satisfaction, and overall business success.

　　Job Requirements

　　1. Customer Data Management:

　　• Maintain and update customer records in the Customer Relationship Management (CRM) system.

　　• Ensure accuracy and completeness of customer information to support effective customer engagement.

　　2. System Tools Administration:

　　• Administer and configure customer success tools and platforms to meet business requirements.

　　• Collaborate with cross-functional teams to integrate customer success tools with other systems as needed.

　　3. Reporting and Analytics:

　　• Generate and analyze reports to provide insights into customer success performance.

　　• Utilize data to identify trends, opportunities, and areas for improvement.

　　4. Process Optimization:

　　• Work closely with the Customer Success team to streamline processes and workflows.

　　• Implement best practices and identify automation opportunities to increase operational efficiency.

　　5. Training and Support:

　　• Train Customer Success team members on the effective use of system tools.

　　• Provide ongoing support and troubleshooting assistance to users.

　　6. Collaboration:

　　• Collaborate with Sales, Marketing, and Product teams to ensure alignment on customer data and processes.

　　• Participate in cross-functional projects to enhance overall customer experience.

　　Preferred Skills:

　　• Experience with popular customer success tools such as Gainsight, Totango, or similar platforms.

　　• Experience on BI Tools Experience is a Plus Like Tableau, PowerBi

　　• Snowflakes and SFDC Connectivity Through API experience will be a plus

　　• Knowledge of data analysis tools and techniques.

　　• Project management skills and experience.

　　• Familiarity with SaaS and subscription-based business models.

　　• Familiarity with Customer Relationship Management (CRM) systems and other customer success tools.

　　• Strong analytical skills with the ability to translate data into actionable insights.

　　Education

　　• Experience 8 - 12 years in Customer Success Operation and System Tools Administration

　　• Bachelor's degree in Business, Information Technology, Computer science or a related field or Masters in Computer Application

　　Did you know...

　　Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

　　Why NetApp?

　　In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

　　We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.

　　If you run toward knowledge and problem-solving, join us.

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