About NetApp

　　We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea?

　　"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

　　Job Summary

　　Keystone is NetApp's pay-as-you-grow, storage-as-a-service (STaaS) offering that delivers a seamless hybrid cloud experience for those preferring OPEX consumption models to upfront CAPEX or leasing. By removing the IT burdens of managing storage infrastructures and going through the lengthy procurement cycle, you can better align storage costs to business needs, accelerate time to value and focus on core business operations by managing outcomes. Keystone is positioned as a leader in GigaOm Sonar for Storage as a Service Consumption Models, with a strong emphasis on the differentiation with our integration with cloud services.

　　Keystone product team is responsible to build the right service offering based on NetApp technologies including ONTAP, StorageGRID, cloud services and with Technology partner solutions. This role reports to Director of Product Management, and lead a young talent of PMs to increase Keystone adoption across all market segments with best customer experience.

　　Job Responsibilities & Requirements

　　Responsibilities

　　• Lead group of young product manager talents, with ability to delegate the tasks

　　• Function as an expert on advanced storage technologies and showcase understanding of Storage as a Service and its technical /business value drivers

　　• Work with customers to translate their challenges to product requirements and work with engineering team to prioritize and deliver it

　　• Work with technology partners, identify and deliver joint solutions to address customer challenges

　　• Responsible for integrating into SaaS platform and work with cross functional team to deliver cloud-like experience to Keystone customers

　　• Establish segment specific product, feature and use case adoption trends

　　• Carry out Voice of Customer activities with top customers across segments to establish baseline on technical/ operational/ business drivers, challenges and opportunities for improvement impacting adoption of products/features/use cases

　　• Develop and deliver value enablement collateral highlighting benefits of adopting products/features to address specific use cases and workloads across segments

　　• Work with Customer Marketing, Solutions Marketing, Account Teams and Global Support teams to systematically drive product and feature adoption across customer installed base

　　• Develop close relationships with major technical users/influencers at top customer accounts and act as a trusted advisor

　　• Builds strong connections and work cohesively with internal and external stakeholders

　　Requirements

　　Prior experience in managing a team will be a plusPrior experience in working with establishing and executing on a systemic customer enablement process Ability and aptitude to develop deep understanding of NetApp's product portfolio, market segments, value propositions Ability to consolidate information from a variety of resources, including (but not limited to) usage data, customer feedback, and market analysis, to create field/customer enablement collateral and roadmaps Self-motivated, process driven, biased toward action, capable of defining objectives and delivering streams of work from start to finish with limited oversight

　　Education

　　8 years of prior experience of working in Enterprise Software or the IT infrastructure space in the following roles: Product Management, Customer Success Engineering, Solutions Engineering Bachelor degreed or equivalent experience.

　　Did you know...

　　Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

　　Why NetApp?

　　In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

　　We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.

　　If you run toward knowledge and problem-solving, join us.

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