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Business Control Manager-Global Operations Markets
Business Control Manager-Global Operations Markets-March 2024
New York
Mar 30, 2026
ABOUT BANK OF AMERICA
Bank of America is a leading financial institution, serving consumers, small businesses, and large corporations with a full range of banking, investing, and other financial products and services.
10,000+ employees
Financial Services
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About Business Control Manager-Global Operations Markets

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  Job Description

  The Global Fixed Income Ops (GFIO) team performs end to end trade control, confirmation and settlements processes across Fixed Income Business lines globally. GFIO is part of Global Market Operations who provide operational support to the Global Markets Business including as an example, Equities, Derivatives, FX, commodities, Futures & options and collateral.

  The GFIO Operational Risk and Control Team provides support to GFIO management including identification and remediation of risk issues, audit issue management, investigation of operational losses, and management and preparation for regulatory and audit reviews.

  This role will be a key part of the GFIO and the Global Markets Operations Risk team, playing a critical role in leading 1st Line risk support for Fixed Income Trade Control, Fixed Income Security Settlements, and Loan Operations. The role will involve significant interaction with one deep leaders from Global Head of fixed income operations as well as interaction with second and third line of defense, as well as challenging and debating risk and issues with senior leaders. The role will be responsible for supporting, implementing and maintaining the overall Risk Framework Objectives including issue management, event management, the SPI and RCSA, as well as reviewing enterprise policies, laws rules and regulations, while supporting both LOB Partners and OR&C colleagues in GFIO. The role will be part of a team of risk management professionals in NY, Charlotte, Houston, UK, India and Singapore. The role requires interaction with key partners in the business, Internal Audit, Compliance and Legal. As such the ideal candidates should have prior experience of Operations either in an Operations line role or through a role in Operational Risk, Finance, Compliance or Audit.

  Responsibilities:

  • Responsible for supporting the LOBs with the identification and management of risks, issues and governance routines.

  • Challenging and debating risks and issues with senior leaders.

  • Review operational risk incidents and issues to determine the risk impact, root cause and remediation steps. Develop period thematic analysis.

  • Perform risk reviews to identify risk and issues and work with management team to identify appropriate solutions

  • Provide support to other risk leads and carry out appropriate risk management routines including chairing monthly risk meetings, reviews of operational losses, risk and performance metric management

  • Evaluate new policy requirements to understand the relevant impact and changes applicable in order to effectively communicate those requirements;

  • Support Operations teams during Internal audits, GCOR Targeted Risk Assessments, and regulatory exams.

  Requirements:

  • Keen desire for learning and intellectual curiosity

  • Detail oriented

  • Good controls mind set and risk appetite

  • Experience working to tight deadlines

  • Ability to challenge and improve existing processes

  • Good communication and negotiation skills and the ability to build relationships across all levels of seniority

  • Excellent organisational skills are required with the ability to prioritise daily workload whilst working accurately in a high-energy environment

  • Keen analytical skills including data reconciliation and interpretation

  • Logical approach to problem solving - taking ownership and offering practical solutions

  Other Qualifications:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner

  • Commitment to challenging the status quo and promoting positive change.

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

  Bank of America overview:

  Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

  Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organization understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

  We are an equal opportunities employer, and ensure that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependents, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

  As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

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