Senior Site Reliability Engineer

　　Chandler, Arizona;Atlanta, Georgia; Richmond, Virginia; Charlotte, North Carolina; Plano, Texas; Jersey City, New Jersey

　　Job Description:

　　About Us

　　At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

　　One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

　　Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

　　Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

　　Position Summary

　　Responsible for reliability and support of Cloud Platform including Public Cloud (Azure /AWS /Google) services.

　　Monitor and troubleshoot Azure/AWS /Google environment performance issues, connectivity issues, security issues, etc.

　　Perform deep dives into systemic and latent reliability issues, incident management, problem management

　　Identifying, analyzing, and resolving infrastructure vulnerabilities and application deployment issues.

　　Perform blameless RCA, partner with engineering and operation teams across the organization to roll out fixes.

　　Identify and drive opportunities to improve automation for the cloud services; scope and create automation for deployment, management, and visibility of our services.

　　Evaluating and automating the scaling and capacity requirements within Azure environments

　　Engage with engineering teams throughout the full lifecycle from design, engineering, deployment, & operations.

　　Partner with risk and compliance teams to bring visibility and implement right controls and policies in the Cloud Platform

　　Ensure resiliency during implementation and identify/fix resiliency problems by collaborating with engineering teams

　　Be a key stakeholder in the design of cloud services and work with Architecture, engineering, product teams

　　Participate in 24x7 on-call coverage follow the sun model

　　Required Skills:

　　BS /MS degree in Computer Science or related technical field involving systems or equivalent practical experience.

　　Minimum 8+ years of hands-on experience maintaining cloud platforms on a major cloud service provider.

　　Experience working on Azure operations and Administration.

　　Azure /Terraform /AWS /Google certifications are a plus

　　Strong experience in implementing, monitoring, and maintaining Microsoft Azure solutions, including major services related to Compute, Storage, Network and Security

　　Experience with monitoring tools such as Prometheus or Dynatrace, as well as cloud native tools like Azure Monitor and Log Analytics

　　Understanding of cost management, inventory management, FinOps model

　　Strong understanding and background of working with a complex IAM infrastructure, including Active Directory, Azure AD Connect, Azure AD, and PingIdentity, Okta, or other SSO solutions.

　　Advanced knowledge of DNS, DHCP, Kerberos and Windows Authentication

　　Experience with IaC with Terraform

　　Python, Ansible and shell scripting

　　Experience with CI/CD tools such as git and Jenkins, familiarity with using a GitOps model

　　Excellent understanding of Linux /Windows operating systems administration

　　Systematic problem-solving approach, sense of ownership and drive

　　Excellent interpersonal, organizational and communication (written, verbal, and presentation) skills are a must

　　Desired Skills

　　Experience in Terraform, Ansible

　　Experience working in a highly available multi-datacenter environment

　　Proven ability to work independently with minimal supervision and as part of a team with direct responsibilities.

　　Ability to juggle competing priorities and adapt to changes in project scope

　　Shift:

　　1st shift (United States of America)

　　Hours Per Week:

　　40

　　Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

　　To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

　　To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

　　Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

　　To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .