Operations Team Lead - Global Operations

Newark, Delaware

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Line of Business Job Description:

The Operations Team Lead reports to a Team Manager or Operations Manager within Document Workflow Operations. This position directs a small unit or section of the company's internal operations activities. Responsibilities focus on the day-to-day resolution of problems and execution of transactions within a specific operation unit requiring immediate and frequent involvement with unit activities. He / She reviews procedures, goals and objectives within the department. This role involves instituting ways of improving the work environment and the business operations in the company. As part of the implementation process, the Operations Team Leads keeps a close eye on the adherence to these policies, objectives and goals.

Job Description:

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Responsibilities:

Resolves day-to-day problems and executes deliverables within the business unit

Provides functional expertise knowledge to projects or initiatives relating to the business unit

Manages team workload and provides general oversight and direction to team

Maintains internal, operational, and financial controls and works within risk appetite of the business unit

Reviews processes to ensure they are efficient and implements process improvement opportunities

May provide guidance and direction to less experienced team members

May provide input into key people decisions (i.e. Salary Planning, Performance management, hiring/firing, etc.)

More than 30% of time is spent doing actual production work

Required Skills: (Must have these skills to be minimally qualified)

Minimum 2 years' experience in high volume production environment

1-2 years Operations experience with lead supervisor/assistant supervisor experience

Attention to detail strong organizational skills

Able to prioritize and distribute daily work to meet deadlines and goals

Demonstrates a good working knowledge of the processes and procedures

Ability to identify and implement process improvement opportunities

Capability to work effectively in a team environment provide coaching

Display flexibility with given work demands

Must be an active listener

Ability to mulitask

Desired Skills:

Basic operations knowledge with work experience in Card IssuanceShift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE .

To view the "EEO is the Law" Supplement, CLICK HERE .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .