Job Description Summary

　　The Biomedical Technician Leader will respond to service calls within a hospital or healthcare system in Fargo ND. You will evaluate, diagnose, and perform repair and planned maintenance on biomedical equipment, providing service excellence to drive customer satisfaction.

　　 At GE HealthCare, our machines, our software, our solutions, our services, and our people make a genuine difference to medical professionals and patients all over the world. That’s because we never lose sight of what healthcare really needs—the human touch.

　　Job Description

　　Responsibilities

　　As directed, use knowledge of customer contract to ensure obligations are met.

　　Prioritize service, assign personnel, and follow up on commitments.

　　Hire and develop talent for a clinical service team. Includes direct people management responsibility including staffing decisions and performance development.

　　Share on-call or service call escalation.

　　Function as Site Leader and is responsible for customer relationship at assigned sites.

　　Ensure service quality via frequent customer contact and formal quality reviews.

　　Responsible for prompt and accurate filing of expense, time, and service reports for team of direct reports.

　　May track and analyze financial performance with DOS, MCE, or SDL.

　　May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.

　　Maintain technical knowledge of current standards for safe, effective us of medical equipment through instruction.

　　May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.

　　Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.

　　Effectively communicate and partner with teammates and colleagues.

　　Qualifications

　　Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment; OR equivalent military education and 4+ years of experience servicing medical equipment; OR High School Diploma/GED and 6+ years of experience servicing medical equipment

　　A minimum of four years’ experience as a Biomedical Technician with two-years of progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues.

　　Qualified experience in a customer service environment with resulting knowledge of customer account coordination.

　　Experience managing financial and administrative requirements of the position.

　　Ability to analyze metrics and reports (SEDs).

　　Willing to travel outside of the assigned region.

　　Must have and maintain a valid driver’s license.

　　Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

　　We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity

　　Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

　　#LI-TL2

　　Additional Job Description

　　Additional Information

　　Compensation Grade

　　PB1

　　GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunities Employer. (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

　　GE HealthCare will only employ those who are legally authorized to work in the United States for this opening.

　　While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

　　Relocation Assistance Provided: Yes