Bilingual Debt Collector

　　We are looking for Debt Collectors who are bilingual (Spanish/English) to claim outstanding debts for our clients. As a debt collector, you will call customers to discuss repayment options and help them resolve their delinquent/defaulted accounts.

　　Preferred candidates will have the ability to:

　　Consistently obtain or exceed his/her goal each month.

　　Accurately assess what action is most appropriate on each call to help produce desired results and act accordingly.

　　Develop a complete and accurate consumer profile on each call.

　　Consistently request PIF (Payment in Full) on first call. Schedule workable payment arrangements on next contact if PIF proves unattainable.

　　Demonstrate effective skip-tracing judgments, techniques, and ethics.

　　Know and adhere to all regulations of FDCPA and applicable collection laws of all states in which Mercantile provides collection services.

　　Practice collections techniques consistent with industry standards, legal standards, client specifications and demonstrate dignity, respect, assertiveness, and firmness in interactions with consumers, regardless of consumer behavior.

　　Provide specific and understandable requests to Administrative Support when additional client information must be obtained to successfully collect.

　　* WE ARE LOOKING FOR EXPERIENCED COLLECTORS TO COLLECT IN CABLE SERVICES*

　　Essential Functions include:

　　Daily collection calls, updating collections systems and account entries

　　Collect delinquent installment and revolving loans by contacting borrowers

　　Educate the customer about the terms of the contract

　　Assist customer in resolving delinquencies

　　Collect in accordance with all state and federal laws inclusive of Fair Debt Collection Practices

　　Requirements:

　　1-year of Collections experience is a plus

　　Ability to maintain confidentiality at all times

　　Ability to initiate collections process and communicate in an assertive, compassionate, respectful and successful manner

　　Ability to maintain poise under pressure

　　Ability to understand and follow collections laws

　　Ability to work in a team call center environment

　　Computer proficiency, familiarity with collections software and programs a plus

　　High School Diploma or equivalent

　　Proficient in organizational and time management skills

　　Strong verbal and written communication skills

　　Strong customer service skills

　　This is not a full description of the job activities and functions of this position. This is a full-time position. Salary is an hourly rate with the potential for monthly bonus.

　　Mercantile Adjustment Bureau is an Equal Opportunity Employer.

　　Mercantile offers:

　　Hourly rate $20-25 an hour based on experience

　　Paid training

　　Monthly Bonus Incentive Plan

　　A company you can grow with

　　Paid Time Off / Paid Holidays

　　Referral Program

　　Medical, Dental, Vision and Accident Insurances

　　Short- and Long-term Disability

　　Basic and Voluntary Life Insurances

　　401k

　　Free on-site parking