We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

　　Working Arrangement

　　At Home

　　Job Description

　　We’re looking for ambitious people who share our values and want to make every day better for plan members across Canada. If the following Manulife values speak to you, we’d love to hear from you!

　　You obsess about customers, listen, engage and act for their benefit

　　You think big, with curiosity to discover ways to enable business outcomes

　　You thrive on a team

　　You take ownership and build solutions, focusing on what matters

　　You do what is right, work with integrity and speak up

　　You share your humanity, helping us build a diverse and inclusive work environment for everyone

　　The opportunity

　　Manulife’s Wellness, Disability and Life Team is looking for Disability Case Managers in our Montreal office.

　　As a Case Manager, you will be required to support our plan members across Canada through illness, recovery and return to work by providing them with disability benefits and proactive case management focused on return to work. The role involves applying critical judgment when determining whether to issue disability payments, strong analytical skills when reading contractual wording and medical information, prioritizing and actioning tasks daily and a considerable amount of telephonic communication.

　　Responsibilities

　　Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.

　　Actioning daily administrative tasks that would include responding to emails and telephone calls on a timely manner.

　　Assessing claims based on contractual, medical, and vocational barriers.

　　Developing strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialist and medical consultants) to drive cases to successful return to work or job ready resolution.

　　Writing letters to communicate pertinent benefit related information based on analytical reasoning.

　　Demonstrating resiliency, empathy and compassion when listening and communicating with plan members that may involve delivering difficult claims related decisions.

　　Qualifications

　　Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

　　A bachelor’s degree in a healthcare program or equivalent

　　The ability to make difficult decisions within tight time constraints

　　Disability management and/or Group Benefit knowledge, an asset

　　Background in a health-related field, would be an asset

　　At ease with both incoming and outgoing calls

　　Strong organization and prioritization skills required to manage different type of tasks

　　Our commitment to you

　　We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.

　　To set you up for success, you will participate virtually in our extensive paid training program, which will provide you with the necessary education, tools and resources required to perform the Case Manager role. While in training, you will be surrounded with colleagues who have your best interest at heart and will continue to support you as you gain your autonomy.

　　Do you want to be a part of this team? Hear what some of our team members have to say

　　"We really put employees first and care about our well-being." Oliver

　　“Manulife's structure, career growth, and continued mentorship have modified and directed my life path and turned my job into a career.” - Melissa

　　“We work hard but the work is rewarding, and the people are fantastic.” - Natasha

　　“The job is never boring. You are always learning.” - Susan

　　“…work from home and the ability to have work life balance…” - Vincent

　　“One of the most helpful and encouraging place I've worked. Everybody is invested in bettering the team and offering assistance whenever possible in a truly caring manner, especially to the new members of the team.” – Erica

　　#LI-REMOTE

　　About Manulife and John Hancock

　　Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

　　Manulife is an Equal Opportunity Employer

　　At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

　　It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

　　Salary & Benefits

　　Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information.

　　Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.