Home
/
Data and Analytics
/
Bilingual Consumer Admin II
Bilingual Consumer Admin II-October 2024
Johannesburg
Oct 6, 2024
ABOUT TRANSUNION
More than a mere credit reporting agency, TransUnion also offers sophisticated data information regarding global risks in order to assist clients in making important business decisions. The organizati
10,000+ employees
Technology
VIEW COMPANY PROFILE >>
About Bilingual Consumer Admin II

  TransUnion's Job Applicant Privacy Notice

  What We'll Bring:

  &bull Manage all consumer's interactions within required parameters, inclusive of calls, emails and other tasks will be determined from time to time by the Team manager.

  &bull Where required, capture all consumer's details and data relevant to the call/ service interaction accurately and efficiently.

  &bull Resolve all consumer's queries with willingness, appropriate tone, and language within acceptable time frames per company policies and procedures, where resolution is not immediately possible, ensures follow-up action is taken, and provide feedback to the consumer.

  &bull Provide an exceptional customer experience to our consumers, by anticipating their needs and proactively championing and resolving their issues, and utilizing all the resource tools available.

  &bull Ensures that all product, system, process, and policy knowledge is current to ensure that all oral and written communication, including emails, consistently demonstrates a knowledgeable and professional tone.

  &bull Where applicable educates the consumer on TransUnion Canada Credit Bureau Products and Processes as well as applicable regulatory information.

  &bull Ability to work according to all individual targets to achieve departmental Service Level agreements (i.e. Schedule Adherence, Quality Assurance, Average handling/turnaround time, Productivity Requirements) as well as Adherence to company and departmental policies, procedures, and Compliance.

  What You'll Bring:

  &bull Matric (Grade 12 Matric/A' Levels/ High school certificate) or equivalent is required.

  &bull Preferable to have at least 2 years of working experience in Customer Service, (Inbound and Outbound).

  &bull Excellent French spoken and written communication skills, with a good command of English.

  &bull Excellent customer service skills, including strong listening skills, ability to deal with irate consumers regularly. &bull .

  Impact You'll Make:

  A self-starter with strong initiative, the ability to demonstrate a readiness to make decisions, take the initiative, and originate action.

  &bull Ability to work remotely, independently, and have a strong sense of duty.

  &bull Excellent interpersonal skills and ability to work in a team.

  &bull Highly computer literate

  TransUnion Job Title

  Administrator II, Consumer Operations Support

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Clinical Technologist/Technologist Trainee- 2nd Shift | Medical Drug Monitoring LCMS Instrument/Data Analysis
MedTox Laboratories is a subsidiary of Laboratory Corporation of America (LabCorp). The integration of LabCorp and Covance in 2015 makes LabCorp the largest health care diagnostic company in the worl
Camera Software - Computational Photography/Machine Learning Research Engineer
Summary Posted: Nov 10, 2023 Weekly Hours: 40 Role Number:200519262 The Camera Algorithms team is looking for passionate, self-driven computer vision/computational photography research engineers who
AIML - Sr Engineering Program Manager, ML Data & Infrastructure
Summary Posted: Nov 8, 2023 Weekly Hours: 40 Role Number:200519113 Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experience
Oracle Hyperion DRM Admin
Oracle Hyperion DRM Admin Position Description CGI is looking for an experienced Oracle Hyperion DRM Administrator responsible for configuration, migration, troubleshooting, testing, performance tuni
Retail Stores Associate II
Become part of the Converse Team Converse is a place to explore potential, break barriers and push out the edges of what can be. The company looks for people who can grow, think, dream and create. It
CIP Hygiene Technician - Rexdale, ON
Background & Purpose of the Job Help us Bring Out the Best! Unilever is now recruiting for a CIP Technician at our Rexdale facility where we produce Hellmann's Mayonnaise. In this role you will w
Associate Director - Digital Transformation
Site Name: Bengaluru Luxor North Tower Posted Date: Nov 29 2023Your role will bring technical expertise with project management acumen, ensuring seamless coordination and the successful implementatio
Modelling/Forecasting Senior Specialist
Hours 40 Department Overview The Platform Delivery Team is responsible for coordinating and/or testing changes or enhancements to the components of the MLE Platform (Model Lifecycle Environment), a L
Program Manager TS/SCI with CI Poly REQUIRED
Program Manager TS/SCI with CI Poly REQUIRED Position Description This is a tremendous opportunity to influence high-level decision makers in the government through a transformational advisory role.
Stage : Déploiement d'un nouvel outil de documentation des activités de validation de systèmes/équipements, Belgique - 2024
Site Name: Belgium-Wavre Posted Date: Nov 21 2023 Aidez-nous à devancer la maladie en participant à notre programme de stages Formation requise : Vous êtes étudiant(e) en Bachelier/Master en Administ
Copyright 2023-2024 - www.zdrecruit.com All Rights Reserved