The Delivery Experience Design team (DEX) owns the pre and post-purchase deliveryexperience on Amazon.com; essentially, everywhere you see delivery information, our teamowns it. Our experience includes programs that allow our customers to easily shop, track, andreceive their items. The DEX UX Research team enables DEX leaders to make informeddecisions about the delivery experience based on sound customer-centric, mixed-methodresearch and analytics. We provide insights about our customers' needs, behaviors, attitudes, andperceptions so that we can continuously improve and innovate.We are seeking an exceptional Research Scientist to join our UX Research team to help us derivequantitative insights that improve our CX and innovate on behalf of our customers. This is aflagship role on our team that will provide the strategic direction for research science withinDEX Design. If you are excited about the start-up mentality that Amazon is known for, enjoycollaborating with mixed methods UX researchers, are passionate about the challenge ofinfluencing design and product roadmaps, and like your research to have real world impact, wewant you on our team.Key job responsibilitiesAs a successful Research Scientist on our team, you:* Are enthusiastic about collaborating with a cross-functional team of UX designers, researchers (qualitative and quantitative), product managers, design technologists, and developers to provide actionable insights.* Demonstrate excellent statistical skills and are excited about learning new methods.* Are naturally curious about people, especially their motivations, attitudes, and behaviors.* Excel when interacting with business and technical partners whether you are chatting, sending a written message, writing a technical report, or conducting a presentation.* Enjoy working with stakeholders to define their key business needs and deliver on those commitments.* Innovate on behalf of your customers by proactively implementing improvements and taking steps to address challenges that they had not yet identified.* Are drawn to ambiguous, complex problems.* Surface and question both your own and others' underlying assumptions.* Persuade decision makers at all levels of the organization to take aligned action on research findings - inspire and help them internalize opportunities to delight our customers and differentiate our service.* Define, execute, and invent research methods appropriate to the questions at hand, including but not limited to field research, surveys, lab studies, remote testing, and A-B tests.A day in the lifeYou will spend your time doing any of the following activities:* Developing short and long-term goals for research science* Building your project roadmap* Developing tools and process that increase our team efficiency* Collaborating with qualitative, quantitative, and mixed methods UX researchers on your team* Solving ambiguous problems with with product leaders, designers, economists, and data scientists* Designing and leading large N quantitive efforts centered around customers' behaviors and perceptions* Leveraging our customer panel to design and analyze surveys, experiments, and other quantitative approaches* Sharing insights with DEX stakeholders such as Sr Managers, Product Managers, Directors, Design, and others* Using modeling techniques to understand customers' shopping attitudes and behaviors to inform customer experience outcomes* Creating visualizations and/or dashboards that provide visibility into data streamsAbout the teamDEX UX Research is a small but mighty team that works across all of DEX (including our Speed, Delivery Choices, Shopping experience, and Recipient experience teams) to understand human capabilities and limitations that influence our customers' behaviors. We use both qualitative and quantitat