Mind Computing is seeking a Junior VTC Technician (Technical Support - Tier 2) to join our team in Washington, D.C. In this position you will provide on-site and remote support for computer workstations, peripherals, and teleconferencing equipment. The Technical Support (Tier 2) will report to the Project Manager and collaborate with employees and contractors. This is a temporary position located in Washington, D.C.

　　Responsibilities:

　　VTC Operations, scheduling, monitoring, troubleshooting, installation, deinstallation

　　Cisco Tandberg Codian MSE 8510, Cisco Webex Room Kits, DX80, EX90, SX10, SX20, C20, C40, C60, Dual 70, Cisco IP phones, Intellix, MCU's laptops (Dell, HP, MAC), Samsung, LG experience

　　TelePresence Management Suite experience

　　Maintains and manages VTC system endpoints

　　LAN/WAN troubleshooting & utilizes a ticking system

　　Oversees small projects

　　Identify, investigate, and resolve users' problems with computer software and hardware

　　Field support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns

　　Consult with users to determine steps and procedures taken to identify and resolve the problem

　　Apply knowledge of computer software, hardware, and procedures to solve problems

　　Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and following verbal instructions

　　Collaborate with other staff to research and resolve problems

　　Collaborate with programmers to explain errors and/or recommend modifications in programs

　　Arrange service by software or hardware vendors to repair or replace defective products

　　Maintain knowledge of technology innovations and trends

　　Perform other related duties as assigned

　　Qualifications:

　　Associates Degree or 2-year technical school

　　Ability to obtain and maintain a Moderate Risk Background Clearance Minimum Background Investigation (MBI)

　　Minimum of three (3) years' experience supporting PC Hardware and Software or any equivalent combination of education and experience that provides the required knowledge, skills and abilities

　　Minimum of one (1) year experience providing support of Microsoft technologies including software, operating systems, and troubleshooting Microsoft Office Suite or any equivalent combination of education and experience that provides the required knowledge, skills and abilities

　　Excellent verbal and written communication skills

　　Physical abilities include the ability to lift, move, carry 50lbs; ability to climb under tables, stand on ladders, etc.

　　Excellent interpersonal and customer service skills

　　Professional and pleasant telephone manner

　　Ability to explain technical issues to technical and nontechnical employees and customers

　　Strong analytical and problem-solving skills

　　Proficient with Microsoft Office Suite or related software

　　Proficient with or the ability to quickly learn an array of computer hardware and software

　　Ability to travel up to 10 % as required

　　Must be authorized to work for any employer in the US

　　Benefits:

　　Medical/Dental/Vision

　　PTO, Sick Leave + Federal Holidays

　　Training Opportunities

　　Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

　　Veterans are encouraged to apply.

　　Sorry, we are unable to offer sponsorship at this time.