Home
/
Data and Analytics
/
AVP, Operations & Customer Journey Data Science & Analytics (Hybrid)
AVP, Operations & Customer Journey Data Science & Analytics (Hybrid)-August 2024
Charlotte
Aug 1, 2026
ABOUT THE HARTFORD
The Hartford is a leader in property and casualty insurance, group benefits and mutual funds. Together, we help people achieve amazing things.
10,000+ employees
Financial Services, Insurance
VIEW COMPANY PROFILE >>
About AVP, Operations & Customer Journey Data Science & Analytics (Hybrid)

  AVP Performance Analytics - GB05AE

  We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

  This new leadership role will lead a recently combined data science and analytics team to deliver end-to-end analytic and machine learning solutions across P&C and Group Benefits Operations and the Customer Journey.

  You will work closely with business leaders, partners and your team to develop and execute on the analytic strategy, multi-year roadmap, and deliver capabilities that drive continuous improvement and step change innovation enabling exceptional experiences and operational outcomes.

  Sustaining The Hartford's unique workplace culture is vital to delivering on our purpose - underwriting human achievement - and continuously producing outstanding results. Our enterprise work model, which reflects a mix of in-office, hybrid and fully remote roles, helps us attract, retain and develop the talent we need to achieve the company's strategic goals. This role will have a Hybrid work arrangement. Locations: Hartford, CT; Charlotte, NC; Chicago, IL; Lake Mary, FL; Alpharetta, GA

  Specific responsibilities include

  Collaborate with business leaders and partners to understand their short and long-term goals, develop and advance the data & analytics strategy, and lead the execution of foundational investments and innovative solutions to meet those goals.Promote agile and iterative development through cross-functional teams to provide the appropriate analytic solution to meet the business problem, spanning across basic analytics, deep-dive diagnostic and trend analysis, and advanced AI solutions.Lead and develop a team of 25+ data engineers, analysts, data scientists and asset owners. Create an engaged and inclusive culture that draws and retains talent and establish operating rhythms that maximize synergies of the combined team.Establish a vision, priorities and develop talent to advance the analytic maturity, platform and engineering capabilities to enable data-driven decisions at scale and compete with future market trends.Deliver actionable insights to business segment, operations, finance and executive leaders and respond to questions on ongoing business results and budgeting inputs.Educate on analytics opportunities and advance a data-driven culture that leverages data whenever possible to enhance business efficiency and effectiveness.Partner with reporting teams and business leaders to advise advanced monitoring metrics and leading indicators.Remain current on industry trends as well as state of the art data, analytic, modeling and AI techniques.

  Qualifications

  10+ years experience in Analytic or Data Science function or related field. A minimum of 5 years P&C insurance experience and successfully leading teams.Demonstrated ability to stand up a new org/team and establish new operating rhythms. Strong understanding of the business end-to-end and the customer contact points through sales, service and claim.Proactive individual, who challenges existing processes and demonstrates critical thinking skills by approaching business problems from different angles and applying reasoned judgment.Operates effectively with all stakeholders in a matrixed environment, with an ability to build strong partnerships and influence others, particularly with senior-level business partners.Exceptional communication; Ability to see through the data and turn complex data into a compelling, clear story that carries across functional areas for consumption by both technical and non-technical audiences.Ability to work autonomously, with a strong attention to detail and balance multiple priorities.Experience in large scale operations environments (Claim Centers, Call Centers, etc) a plus.Degree in Statistics, Mathematics, Actuarial Science, Quantitative Economics or other similar analytical field.

  Behaviors:

  Better the Experience: Demonstrate our true character to our customers, co-workers and communities - Live ItBe Courageous: Take action, big or small - Own ItBreak Through: Be curious, transparent and innovate together - Solve It

  Compensation

  The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

  $163,120 - $244,680

  Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

  About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Quality Assurance Program Lead, Trust & Safety Operations
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers a
Manager Risk Analytics - Transaction Testing
Overview This position will lead the transaction testing effort for the Bank's Enterprise Data. Responsible for Scope and Sample decisions, Coordination with the Business Units, and generating report
Network Planning Manager
Are you currently working in a transport environment but feel like you've hit a stop sign? Are you looking for a career 'move', where you'll constantly be challenged to grow and develop your skills?
Business Intelligence Analyst
CO Salary Range: USD 49.00 - 67.00 per hour Description Kforce is immediately seeking an experienced Business Intelligence Analyst in support of our enterprise telecommunications and mass media clien
Risk Engineering Construction Account Specialist
You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that soun
Document Control Technician
Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believ
PhD Research Intern (Summer 2024)
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers a
Sourcing Specialist
Description Kforce has a client in Juno Beach, FL that is seeking a Sourcing Specialist who executes the sourcing process for assigned business areas and administers policies and programs directed to
Materials Planning Analyst
Through the collective strength of 170,000 team members across 30 countries and responsible, sustainable operations, Flex, a Fortune global 500 company, is the diversified manufacturing partner of ch
Software Engineer - Historical Metrics Query
About Datadog We're on a mission to build the best observability platform in the world for engineers to understand and scale their systems, applications, and teams.  We operate at high scale—trillion
Copyright 2023-2026 - www.zdrecruit.com All Rights Reserved