St Lucie Battery & Tire is looking for a motivated and experienced Automotive Service Manager. This position is responsible for assisting customers with their vehicle repair needs, greeting customers and telling them about the types of services their shop offers, updating customers on the progress of their vehicle repairs or limited offerings like free vehicle inspections, and processing customer transactions upon completion of their vehicle repairs.

　　Duties

　　Interact with customers, listen to their questions and concerns, and provide timely responses

　　Educate clients about the company’s products, services, and offers

　　Schedule appointments, take orders, monitor service progress, calculate charges, and process payments

　　Review customer accounts and report changes to internal staff

　　Manage complaints, returns, and resolve customer grievances

　　Record customer details and transactions

　　Serve as a customer relationship manager

　　Serve as a link between customers and different departments in the organization

　　Requirements

　　High school diploma or equivalent

　　2-plus years of experience in a service advisor role is strongly preferred

　　Tire experience and/or commercial tire experience a plus

　　Proven experience in sales, customer relations, or related positions

　　Excellent customer service skills

　　Problem-solving and listening skills

　　Patient disposition and ability to resolve conflicts

　　Knowledgeable in computer applications and industry-specific software

　　Basic accounting skills and knowledge of electronic payment systems

　　Benefits

　　Health insurance

　　Life insurance

　　Dental insurance

　　Vision insurance

　　Paid vacation

　　PTO days

　　401K matching

　　Employee discount

　　Family-owned business

　　Powered by JazzHR