Dealership:L0399 Suburban Chevrolet Cadillac of Ann Arbor

　　Automotive Service Director- Suburban Chevrolet Cadillac of Ann Arbor

　　Are You A Hands-On High-Performing Dealership Service Director?Looking For An Opportunity To Work With The Best In The Business?Do You Want To Be A Part Of A Company That Values Your Talent And Experience?

　　We are growing…FAST. And with this growth comes unique and exciting career opportunities for an experienced Service Director.

　　Why Lithia Motors?

　　Lithia Motors is the largest Automotive Retail group with over 350 locations in the US, Canada, and Europe. We are #145 on the Fortune 500. Hard work is encouraged, rewarded, and recognized. At Lithia and Driveway, we believe that those who embody our core values and consistently perform at a high level should be given opportunities to lead.

　　What are we looking for?

　　We are looking for an “A” Player Service Director. This is an exciting opportunity in a growing, fast-paced industry. This role drives the performance of the Service Area by attracting, developing, and retaining great talent and creating an exceptional service experience for our customers.

　　If you have a proven ability to build and lead winning teams and are interested in joining one of the fastest growing automotive groups in the country, we want to talk to you!

　　Responsibilities

　　Service Staff Recruiting, Training and Development for all positions

　　Staff Department to optimize customer opportunities and productivity.

　　Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs

　　Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring.

　　Customer engagement

　　Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner and most importantly minimize them from occurring

　　Inspect repair orders daily for legibility, accuracy and legality

　　Ensure that all manufacturer policies and procedures are followed

　　Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts

　　Read, understand and take action on MIS to generate maximum revenue and control expenses

　　Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees

　　Administrative Functions

　　Hold daily and monthly staff meetings as required covering key information.

　　Serve as liaison between the store and Support Services Fixed Operations. Receive, communicate and hold staff accountable to policy and procedure requirements and updates

　　Complete service department reporting and month-end procedures on time

　　Qualifications

　　Strong attention to detail and sense of urgency.

　　Excellent communication skills both written and oral

　　Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate

　　Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

　　Time Management – ability to prioritize workload and manage one’s own time

　　Possess ability to meet and exceed automotive industry standards in service, sales and operations

　　5 years proven track record of success as a Service Manager in an automotive dealership

　　Acceptable driving record and a valid driver's license in your state of residence​

　　General Motors experience is preferred but not required for the right applicant

　　An ability to recruit technicians and advisors

　　An understanding of what a great customer experience entails

　　We offer best in class industry benefits:

　　Competitive pay

　　Medical, Dental and Vision Plans

　　Paid Holidays & PTO

　　Short and Long-Term Disability

　　Paid Life Insurance

　　401(k) Retirement Plan

　　Employee Stock Purchase Plan

　　Lithia Learning Center

　　Vehicle Purchase Discounts

　　Wellness Programs

　　High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

　　At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

　　Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!