This job was posted by https://okjobmatch.com : For more information,please see: https://okjobmatch.com/jobs/2997741 At CoreLogic, we aredriven by a single mission-to make the property industry faster,smarter, and more people-centric. CoreLogic is the trusted source forproperty intelligence, with unmatched precision, depth, breadth, andinsights across the entire ecosystem. Our talented team of 5,000employees globally uses our network, scale, connectivity and technologyto drive the largest asset class in the world. Join us as we work towardour vision of fueling a thriving global property ecosystem and a moreresilient society.

　　CoreLogic is committed to cultivating a diverse and inclusive workculture that inspires innovation and bold thinking; it\'s a place whereyou can collaborate, feel valued, develop skills and directly impact thereal estate economy. We know our people are our greatest asset. AtCoreLogic, you can be yourself, lift people up and make an impact. Byputting clients first and continuously innovating, we\'re workingtogether to set the pace for unlocking new possibilities that betterserve the property industry.

　　Job Description:

　　Are you passionate about providing exceptional technical support andresolving complex issues? CoreLogic is seeking someone that is dedicatedand customer-focused to join our team. You will be responsible fordelivering efficient and effective basic technical issue resolution toour valued customers, ensuring their technology-related concerns areresolved promptly and with utmost satisfaction.

　　JOB DUTIES

　　Support both internal and external users with basic technical andapplication issues / questionsManage inbound inquiries on behalf of client, acting as an extensionof our clientRemain in available status per business guidelines to handleincoming phone and email queues. Inquiries can be phone, email, orwebProvide first level assistance for defined technical problems andescalate issues per business guidelinesComplex use of multiple systems to service customer inquiries (canbe up to 10 systems)Interpret and diagnose issues by reviewing logs, scripts ordebugging applicationsAccurately documents every interaction within CRM and ticketingsystemsConsult knowledge database to optimize resolutions and followthrough on resolutionProvides timely follow up to close the loop with customers perbusiness guidelinesNotes any trends with incoming issues and notifies their manager ina timely manner so that the level of attention is broadenedMust adhere to strict schedule and meet attendance guidelinesJob Qualifications:

　　JOB QUALIFICATIONS

　　High school diploma or GED requiredTwo-year technical degree or 1-year technical work-relatedexperience strongly preferred1+ years of customer support experience required; 2 years or morepreferredTechnical help desk or Contact Center experience is a plusAptitude for providing excellent customer serviceStrong communication skills including written for emailcommunications (grammar, punctuation, spelling)Problem solving skillsEffective listening skillsTelephone etiquetteAble to multi-task while speaking with a customer for most efficientservice deliveryWorking knowledge and proficient with Microsoft Office SuiteMeet attendance schedule with dependability and consistency perbusiness guidelinesCoreLogic\'s Diversity Commitment:

　　CoreLogic is fully committed to employing a diverseworkforce andcreating an inclusive workenvironment that embraces everyone\'suniquecontributions, experiences and values. We offer anempowered workenvironment that encouragescreativity, initiative and professionalgrowth andprovides a competitive salary and benefits package. We arebetter ogether when we support and recognize our differences.

　　CoreLogic benefits information can be found here:http://www.yourcorebenefits.com/. Qualifications, locations andexperience of the individual ultimately selected for the position mayimpact the final actual offered compensation, which may vary from anyposted range.

　　EOE AA M/F/Veteran/Disability:

　　CoreLogic is an Equal Opportunity/Affirmative Actionemployer committedto attracting and retaining thebest-qualified people available, withoutregard torace, color, religion, national origin, gender,sexualorientation, gender identity, age, disability or statusas aveteran of the Armed Forces, or any other basisprotected by federal,state or local law. CoreLogicmaintains a Drug-Free Workplace.

　　Please apply on our website for consideration.

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